Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, honed at Chartwells Compass Group. Proven ability to multitask efficiently while ensuring food safety and satisfaction. Recognized for attention to detail and effective communication, consistently delivering high-quality service in fast-paced environments.
Experienced with handling customer inquiries and providing effective solutions. Utilizes communication and problem-solving skills to enhance customer satisfaction. Track record of maintaining positive client relationships and adapting to dynamic service environments.
Customer service professional with solid background in delivering exceptional support and solutions. Known for reliability, adaptability, and unwavering commitment to team success. Strong interpersonal skills and ability to navigate complex customer interactions with ease.
Experienced with laundry operations, including sorting, washing, drying, and folding different types of fabrics. Utilizes knowledge of machine maintenance to ensure continuous, efficient operation. Track record of maintaining high cleanliness standards and meeting strict deadlines.
Experienced with order picking and packing in fast-paced environments. Utilizes attention to detail and effective communication to ensure accuracy and efficiency. Track record of maintaining high standards of safety and teamwork.
Customer Service:
* Greeting customers and taking their food and drink orders.
* Answering questions about menu items, ingredients, and specials.
* Serving food and beverages to customers at tables, counters, or in other service areas.
* Ensuring customer satisfaction and addressing any concerns or complaints.
* Processing payments and providing receipts.
Food and Beverage Preparation:
* Preparing simple food items such as salads, sandwiches, coffee, and other beverages.
* Assisting kitchen staff with basic food preparation tasks like washing, peeling, and cutting ingredients.
* Assembling dishes and ensuring they meet presentation standards.
* Stocking and replenishing food and beverage supplies.
Maintaining Cleanliness and Organization:
* Cleaning and sanitizing work areas, including dining tables, counters, and food preparation surfaces.
* Washing dishes, utensils, and equipment.
* Removing trash and maintaining proper waste disposal.
* Ensuring compliance with food safety and hygiene regulations.
* Organizing and storing food and supplies appropriately.
Other Potential Duties:
* Setting and clearing tables.
* Delivering food to designated areas, such as hotel rooms.
* Operating kitchen equipment like coffee makers, toasters, and dishwashers.
Gathered and collected all financial information for business and verified accuracy in
system.
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Processed payments to vendors and assisted with other accounts payable and receivables
tasks.
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● Created and verified invoices.
● Oversaw accounts payable and receivable transactions.
● Responded to customer requests for products, services and company information.
Assisted customers with setting appointments, special order requests, and arranging
merchandise pick-up.
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Calculated correct order totals, updated accounts and maintained detailed records for
inventory management.
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● Promptly responded to inquiries and requests from prospective customers.
● Communicated professionally with colleagues, freelancers and clients
* Sorting Laundry: Separating items based on color, fabric type, and washing instructions to prevent damage and ensure proper cleaning.
* Loading and Unloading Machines: Safely and efficiently loading washing machines and dryers, ensuring not to overload them. Unloading clean laundry promptly.
* Operating Laundry Equipment: Using and maintaining various laundry machines, including washers, dryers, ironers, and pressing equipment, according to manufacturer instructions and safety guidelines.
* Adding Cleaning Agents: Measuring and adding appropriate detergents, bleaches, and other chemicals based on the load type and soil level.
* Washing and Drying: Selecting appropriate wash cycles, water temperatures, and drying times for different types of laundry.
* Folding and Organizing: Folding clean laundry neatly and organizing it for storage or distribution. This may include hanging items as needed.
* Inspecting Laundry: Checking for stains, damage, or missing items before and after processing. Treating stains using appropriate techniques.
* Maintaining Cleanliness: Keeping the laundry area clean, organized, and safe, including wiping down machines, emptying lint traps, and disposing of trash.
* Stocking Supplies: Monitoring and replenishing laundry supplies such as detergents, fabric softeners, and cleaning materials. Reporting low stock levels.
* Performing Minor Maintenance: Conducting basic maintenance on laundry equipment, such as cleaning filters and reporting any malfunctions or need for repair.
Receiving and reviewing order lists or electronic instructions to determine the items and quantities needed.
* Locating and retrieving products from designated storage areas within the warehouse using various methods (e.g., manual picking, using carts, operating forklifts or pallet jacks - depending on the role and warehouse).
* Verifying the accuracy of picked items against the order to ensure correct product codes, quantities, sizes, and other specifications.
* Handling items carefully to avoid damage during the picking process.
* Order Packing:
* Selecting appropriate packaging materials (e.g., boxes, envelopes, bubble wrap, packing peanuts) based on the size, fragility, and shipping requirements of the items.
* Packing items securely and efficiently to prevent damage during transit.
* Ensuring that packed items meet any specific customer or shipping carrier requirements.
* Sealing and labeling packages accurately with shipping labels, addresses, and any necessary tracking information.
* Inventory Management:
* Potentially using handheld scanners or computer systems to update inventory records as items are picked and packed.
* Reporting any discrepancies in inventory or order quantities to supervisors.
* Assisting with stock counts and inventory checks as needed.
* Quality Control:
* Inspecting items for any damage or defects before packing.
* Ensuring that the correct items and quantities are included in each order.
* Maintaining a clean and organized work area to prevent errors and ensure safety.