Summary
Overview
Work History
Skills
Timeline
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Brianna Payne

CAMDEN,SC

Summary

Dynamic customer service professional with a proven track record at Dollar General, enhancing customer satisfaction through complex problem-solving and effective communication. Skilled in inventory management and cash handling, I excel in high-pressure environments, ensuring timely service and fostering customer loyalty. Committed to delivering exceptional experiences and driving engagement.

Experienced with managing diverse tasks and supporting team initiatives. Utilizes organizational skills and attention to detail to enhance operational efficiency. Track record of effective collaboration and problem-solving in fast-paced settings.

Overview

3
3
years of professional experience

Work History

Associate

Dollar General
Camden, SC
02.2025 - Current
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.

To-Go Specialist

Chilis's Bar and Grill
04.2023 - 07.2024
  • Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
  • Answered to-go order phone calls, conveying menu options over telephone and accurately estimating time of delivery.
  • Collaborated with kitchen staff to ensure timely completion of all to-go orders.
  • Operated cash register to accept cash, debit and credit card payments from customers.

Car Hopper

Sonics Drive In
Camden, SC
10.2022 - 04.2023
  • Communicated with management and associates to set and exceed sales and customer satisfaction goals.
  • Balanced orders on trays weighing over 3 lbs and delivered them to cars.
  • Memorized orders and maintained 100% accuracy in high-traffic times.
  • Assisted in training new car hoppers, sharing best practices for efficient service and effective communication.
  • Resolved customer concerns promptly, escalating issues to management when necessary for swift resolution.
  • Built customer loyalty with friendly, attentive service and a genuine interest in satisfying their dining needs.

Skills

  • Customer service
  • Time management
  • Attention to detail
  • Computer skills
  • Customer interaction
  • Workplace safety
  • Cash handling
  • Customer engagement
  • Decision-making
  • Complex Problem-solving
  • Flexible schedule

Timeline

Associate

Dollar General
02.2025 - Current

To-Go Specialist

Chilis's Bar and Grill
04.2023 - 07.2024

Car Hopper

Sonics Drive In
10.2022 - 04.2023

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Brianna Payne