Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brianna Thompson

Piedmont,SC

Summary

Seasoned manufacturing professional known for high standards and results-driven approach. Proven ability to streamline paint line processes and improve efficiency. Reliable team player with strong adaptability and expertise in quality control and machinery operation.

Overview

12
12
years of professional experience

Work History

Paint Line Operator

Plastic Omnium
09.2024 - Current
  • Applied proper coating techniques to achieve proper thickness and high-quality finish.
  • Identified all surface defects and made appropriate corrections to conform to paint finish specifications.
  • Loaded and unloaded [Type] parts from conveyor line using proper methods and ensuring quality paint finish.
  • Administered routine cleaning and maintenance on various components of coating system.
  • Communicated effectively with supervisors regarding any issues or concerns related to the paint line operation.
  • Ensured timely completion of projects by adhering to production schedules.
  • Contributed to team success by assisting coworkers with tasks when necessary.

Manual Cutter

Michelin Tire
12.2023 - 09.2024
  • Kept work areas organized, clean and free of safety hazards.
  • Consistently showcased attention to detail by meticulously inspecting all work before sending it on to the next stage of production.
  • Kept equipment clean and maintained in order to meet requirements.
  • Worked closely with inventory management team to maintain optimal stock levels of materials required for daily operations.
  • Operated cutters, forklifts and hand tools to manage production needs.
  • Used machinery with standardized approach to maximize quality of cuts.
  • Dimension changes for different product outcome
  • Consistently met productivity goals while maintaining excellent quality standards in all work produced.

Lead Project Supervisor

Q2 Management
12.2022 - 11.2023
  • Trained employees in safety procedures and protocols as directed by company regulations.
  • Detailed improvements to restoration plans by creating detailed budgets, schedules and cost estimates for clients.
  • Created full-scope cost estimates for bid builds and design-build projects.
  • Cultivated relationships with stakeholders to ensure alignment on project objectives and deliverables.
  • Developed comprehensive project plans, outlining milestones, deadlines, tasks, and potential risks for successful execution.
  • Planning, designing, executing and monitoring every aspect of a specific project.
  • Customer liaison; main communication point between a company and its customers, acting as a bridge to ensure customers' needs are understood and met, and to build positive relationships

Team Leader

Plastic Omium
11.2019 - 04.2022
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Schedule Trials
  • Jig change and organization of jig yard
  • Host Meetings
  • Assemble parts
  • Load and unload painted parts
  • Polish finished car parts
  • Passdown documentation, and continuous floor audits

Active Duty Soldier (91M)

Army
01.2015 - 03.2019
  • Technical expertise in diagnosing and repairing the vehicle's complex mechanical, electrical, and hydraulic systems, as well as its power pack, weapons systems, and armor
  • Reading pneumatic schematics, troubleshooting systems, performing maintenance and repairs on components like valves and actuators, and using specialized tools and instrumentation
  • Mentored junior soldiers in career progression strategies, enhancing their professional growth opportunities within the military structure.
  • Developed strong leadership skills by supervising subordinates in daily tasks and long-term objectives.
  • Secured and protected military property, assets, and personnel.
  • Conducted comprehensive intelligence analysis to support decision-making processes during critical situations.
  • Improved overall team efficiency through regular maintenance and organization of equipment and resources.
  • Assisted in the development of operational plans that led to successful mission completion under challenging circumstances.
  • Trained in infantry tactics, weapons and medical procedures for well-rounded field support.
  • Assembled, disassembled and maintained various weapons for operational readiness.
  • Trained in small arms, anti-armor and indirect fire weapons.
  • Worked weekends and long hours in deployed locations to complete taskings.
  • Contributed to successful military exercises through effective coordination and task delegation among team members.

Call Center Representative

Teleperformance USA
01.2014 - 01.2015
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
  • Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.

Education

High School Diploma -

Glenn Hillls High School
Augusta
05.2015

Skills

  • Touch-up painting
  • Work area cleanliness
  • Effective communication
  • Quality control inspection
  • Continuous improvement mindset
  • Color matching proficiency
  • Quality control analysis
  • Masking and taping techniques
  • Problem-solving
  • Project planning
  • Collaborative mindset
  • Multi-tasking skills
  • Client communications
  • Customer focus
  • Quality control
  • Purchasing and procurement
  • Quality assurance
  • Hydraulic systems repair
  • Vehicle maintenance
  • Diagnostic equipment
  • Pneumatic systems
  • Mechanical troubleshooting
  • Electrical systems
  • Problem-solving abilities
  • Tooling adjustments
  • Computer skills
  • Cycle time reduction
  • Process documentation

Timeline

Paint Line Operator

Plastic Omnium
09.2024 - Current

Manual Cutter

Michelin Tire
12.2023 - 09.2024

Lead Project Supervisor

Q2 Management
12.2022 - 11.2023

Team Leader

Plastic Omium
11.2019 - 04.2022

Active Duty Soldier (91M)

Army
01.2015 - 03.2019

Call Center Representative

Teleperformance USA
01.2014 - 01.2015

High School Diploma -

Glenn Hillls High School

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Brianna Thompson