Brianna Bowens
Florence
Summary
Dynamic Food Service Manager and Shift Leader with extensive experience across leading establishments, including McDonald’s, Outback Steakhouse, Percy & Willie's, Schlotzsky’s Deli, and Taco Bell. Proven ability to lead teams, manage cash handling, and streamline operations while ensuring compliance with food safety standards. Skilled in inventory control, staff training, and customer service, consistently driving high guest satisfaction, and team performance. Recognized for organizational strength, accuracy under pressure, and a commitment to maintaining quality and hygiene in fast-paced environments.
Overview
17
17
years of professional experience
2
2
Certifications
Work History
Tortilla Thrower
Ruiz Foods
Florence
06.2024 - 10.2025
- Operated tortilla production line, achieving quality standards through precise adjustments.
- Maintained compliance by inspecting products and discarding or reworking non-compliant items.
- Supported production by managing ingredient supply and aiding filler machine operations.
- Ensured sanitation by managing waste disposal processes and equipment cleanliness.
- Executed housekeeping tasks to ensure a clean and safe working environment.
- Facilitated coworker efficiency by preparing stations with fatigue mats and sterile containers.
Shift Manager
McDonald's
Florence
10.2023 - 02.2024
- Trained workers in food preparation, sanitation, and safety procedures.
- Compiled and balanced cash receipts at end of shifts.
- Executed cash handling and prepared deposits as part of financial activities.
- Supervised cleaning operations in kitchen and dining areas.
- Maintained inventory control through accurate recording and scanning of items.
Shift Manager
Hardee's
Florence
03.2023 - 10.2023
- Executed cash handling and deposit preparation to maintain financial accuracy.
- Supervised kitchen and dining area cleaning to uphold sanitation standards.
- Managed inventory levels to ensure stock availability while minimizing waste.
- Trained team members on customer service standards to enhance service delivery.
- Oversaw daily operations, ensuring efficient workflow and high service quality.
- Coordinated shift schedules to optimize staff coverage during peak hours.
Shift Leader
Wendy's
Florence
10.2022 - 01.2023
- Conducted training for workers in food preparation along with sanitation and safety protocols.
- Balanced cash receipts at the conclusion of each shift.
- Executed cash handling procedures and prepared deposits accurately.
- Oversaw cleaning operations in kitchen and dining areas to promote hygiene.
- Ensured thorough inventory control through systematic recording, scanning, and logging processes.
Cashier and Customer Service
Krispy Kreme
Florence
05.2022 - 09.2022
- Maintained balanced cash drawers while managing cash register operations.
- Processed customer transactions with accuracy and efficiency.
- Delivered exceptional customer service by promptly addressing inquiries.
- Supported team during peak hours to facilitate smooth operations.
- Restocked shelves with merchandise as required.
- Executed additional duties assigned by management.
Shift Leader
Schlotzsky's / Cinnabon
Florence
11.2021 - 03.2022
- Delivered thorough training sessions on food preparation and sanitation to guarantee safety measures.
- Supervised kitchen and dining area cleaning to enforce hygiene compliance.
- Balanced daily cash receipts, maintaining high standards of financial accuracy.
- Managed a variety of financial duties, focusing on cash handling and deposit preparations.
- Implemented precise inventory tracking through diligent computer record-keeping.
Waitress/Shift Lead
Percy & Willies Restaurant
Florence
01.2020 - 09.2020
- Assisted customers with food and drink orders, ensuring high levels of satisfaction.
- Provided exceptional customer service to enhance overall dining experience.
- Prepared non-alcoholic beverages and conducted basic cleanup after customer departures.
- Supervised shift operations, delegating tasks to maximize efficiency during peak hours.
- Trained staff in customer service standards and food-handling protocols.
- Maintained cleanliness and organization of dining area to promote hygiene.
- Resolved customer issues promptly to foster repeat business opportunities.
- Balanced service and leadership responsibilities to ensure smooth restaurant operations.
Head Waitress / Trainer
Outback Steakhouse
Florence
10.2017 - 01.2020
- Conducted on-site training sessions for wait staff on customer service, food safety, and table setting.
- Provided exceptional customer service in a fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely food delivery.
- Observed staff performance and delivered constructive feedback for continuous improvement.
- Facilitated effective communication during team meetings and training sessions.
Material handler/ Fork Lift Driver / Small Parts Coordinator
Honda
Timmonsville
08.2016 - 09.2018
- Received, scanned, and delivered small parts to production line efficiently.
- Operated forklift and tug motor for timely delivery of parts.
- Maintained accurate inventory by completing paperwork and scanning items.
- Ensured all deliveries were properly scanned and recorded in system.
- Returned all signed-out radios to stock at end of shift.
Shift Manager
McDonalds
Florence
08.2008 - 07.2016
- Trained workers in food preparation, and in-serviced sanitation and safety procedures.
- Compiled and balanced cash receipts at the end of the day or shift.
- Performed various financial activities, such as cash handling and deposit preparation.
- Supervised and participated in kitchen and dining area cleaning activities.
- Responsible for daily and weekly maintenance and cleaning of machines and fryers.
- Maintained inventory control making sure everything is recorded scanned and logged in computer.
Crew Trainer
Taco Bell
Florence
04.2014 - 04.2015
- Conducted training for workers in food preparation and sanitation procedures.
- Supervised kitchen and dining area cleaning activities to maintain hygiene standards.
- Delivered training sessions on customer service best practices, enhancing guest experiences.
- Collaborated with management to regularly improve training materials and processes.
- Instructed new team members on proper operational procedures.
Skating Carhop
Sonic Drive-In
Florence
07.2012 - 01.2013
- Monitored customer satisfaction during meals and resolved issues promptly.
- Processed customer payments accurately and efficiently.
- Entered orders into system for timely transmission to kitchen staff.
- Prepared detailed checks that itemized meal costs and applicable sales taxes.
Hostess/Cashier
Chilli's of Florence
Florence
07.2008 - 01.2009
- Collect payments from customers.
- Wrote patrons' food orders on order slips, memorized orders, and/or enter orders into computers for transmittal to kitchen staff.
- Prepared checks that itemize and total meal costs and sales taxes.
- Took orders over the phone and make sure that the customer's food was fresh, packed neatly, and ready when they arrived.
Education
Bachelor of Arts - Music
College of Charleston
Charleston, SC08.2009
High school diploma or GED -
South Florence High School
Florence, SC01.2007
Skills
- Mobile devices and POS systems
- Cash handling and cashiering
- Inventory control and materials handling
- Basic math and food safety
- Leadership and team management
- Culinary skills and kitchen management
- Guest services and hospitality
- Food service management and restaurant experience
- Food preparation and serving
- Warehouse operations and distribution
- Manufacturing and machine maintenance
- Shift management and supervision
- Cooking and menu planning
- Cleaning experience in food production
- Shift scheduling
- Conflict resolution strategies
- Team training initiatives
- Quality assurance processes
- Inventory management techniques
- Food safety compliance
- Table management skills
- Customer complaint resolution strategies
- Pre-shift walk-throughs
- Staff training programs
Certification
Forklift Certification
Languages
English
Full Professional
Accomplishments
15 Years of Service - McDonalds
Timeline
Tortilla Thrower
Ruiz Foods
06.2024 - 10.2025
Shift Manager
McDonald's
10.2023 - 02.2024
Shift Manager
Hardee's
03.2023 - 10.2023
Shift Leader
Wendy's
10.2022 - 01.2023
Cashier and Customer Service
Krispy Kreme
05.2022 - 09.2022
Shift Leader
Schlotzsky's / Cinnabon
11.2021 - 03.2022
Waitress/Shift Lead
Percy & Willies Restaurant
01.2020 - 09.2020
Head Waitress / Trainer
Outback Steakhouse
10.2017 - 01.2020
Material handler/ Fork Lift Driver / Small Parts Coordinator
Honda
08.2016 - 09.2018
Crew Trainer
Taco Bell
04.2014 - 04.2015
Skating Carhop
Sonic Drive-In
07.2012 - 01.2013
Shift Manager
McDonalds
08.2008 - 07.2016
Hostess/Cashier
Chilli's of Florence
07.2008 - 01.2009
Bachelor of Arts - Music
College of Charleston
High school diploma or GED -
South Florence High School