Bridget Mazzei
Charleston
Summary
A dynamic, engaged, sales manager with 25+ years of experience leading teams in a retail setting Proficient in staff hiring, team training and development, and performance management. Aptitude for cultivating strong interpersonal relationships, positive brand image, and sustainable business growth. Proven track record of exceeding sales goals with exceptional execution. Excels in rapid, dynamic environments, driven and motivated by both team and organizational successes. I have life coaching certificate which dramatically changed my coaching and listening skills to not only get the best out of my team, but to help with my clientele.
Overview
26
26
years of professional experience
Work History
Financial Center Assistant Manager
Bank of America
Charleston
01.2020 - Current
- Establish and maintain relationships with both individual and business clientele
- Oversee cash flow and procurement
- Prepare operational risk reports for management analysis and audits
- Recruit staff members and oversee training programs
- Manage and coach staff members
- Balance the vault
- Perform payroll functions
Medical Administrative Center Manager
The Lasik Vision Institute
Charleston
01.2014 - 01.2020
- Exceeded center sales and profitability goals
- Ensured all processes and operating systems in the areas of LASIK sales, customer service, and operations are properly deployed and optimized
- Ensured timely reporting of all key performance metrics
- Lead sales performance meetings to ensure staff is knowledgeable of current goal standards and guidelines
- Ensured consistency in sales model while promoting current company directives
- Managed laser room and equipment
- Acted as liaison between Medical Director, OD and staff
- Oversaw cash management and loss prevention
- Monitored progress of post-operative procedures; oversaw patient flow
- Coached staff on performance and development with emphasis on accountability and operational excellence
- Managed employee relations issues as needed in pursuant to company policies and high standards of professionalism
Retail Center Manager/Brand Ambassador
Sunglass Hut
Charleston
01.2011 - 01.2014
- Utilized The Sunglass Hut Experience tools to consistently deliver sales plan and company objectives
- Developed the store's strategic plan to achieve financial results
- Drove sales by continually identifying opportunities to achieve both personal and store goals
- Coached, developed, mentored and inspired the team to enhance store performance
- Networked, recruited, hired, and trained new staff
- Developed customer relationships through interaction and feedback
- Remained adept at product knowledge as well as new merchandise trends to build brand
Retail Store Manager
Guess Factory Outlet
Charleston
01.2009 - 01.2011
- Networked, recruited, hired, and developed a high-quality management and associate team
- Set up yearly goals for staff and administered performance reviews
- Accountable for sales performance focusing on growth, profitability, customer satisfaction, merchandising standards, store operations, training and development of staff
- Ensured excellent level of customer service by regular assessment, coaching, and follow-up with the sales team
- Implemented all visual merchandising standards, directives, promotions, and overall organization of the sales floor and stock room
- Exceeded profitability expectations for the store in sales, payroll, shrink, and conversion
- Created and executed strategies to maximize store sales and control expenses which directly resulted in the store ending at 1.5 million dollars
Retail Store Manager
Juicy Couture
Charleston
01.2008 - 01.2009
- Analyzed trend reports to develop sales strategies resulting in YOY growth and exceeding yearly goal by $200,000
- Networked, recruited, hired to staffing needs, and trained using the onboarding tools provided by Juicy Couture
- Drove sales for six different categories of products in a specialty store setting
- Coached and developed each team member to ensure that company goals were met and exceeded
- Initiated the creation and development of the new Juicy Couture Client Experience Program to ensure all employees were delivering an exceptional client experience
Retail Store Manager/District Trainer and Recruiter
BCBGMAXAZRIA
Charleston
01.2007 - 01.2008
- Managed sales by communicating corporate directives and objectives to the management team and associates
- Forecasted the daily and future needs of the business by providing a statistical analysis of employee performance
- Served as district recruiter and trainer for new store managers, key holders and associates
- Insured that all policies and procedures, including inventory control, operational standards and general paperwork were implemented according to company directives
- Analyzed Profit & Loss monthly report to assess areas to develop the business which resulted in 1 million in yearly profit
- Trained and operational in SAP
Retail Store Manager
Victoria Secret
Charleston
01.2005 - 01.2007
- Recruited, hired, and improved the store's sales potential with each new candidate
- Coached and developed all staff by giving feedback periodically based on performance analysis while promoting teamwork and camaraderie in a positive, rewarding work environment
- Analyzed key business statistics to identify strengths and opportunities to understand business tools to maximize profits
- Executed sales strategies to successfully achieve 2.5 million dollars in profits
Retail Store Manager
Ann Taylor
Charleston
01.2000 - 01.2005
- Created a new clientele program and trained associate/managers on the key elements which resulted in a 23% increase in client dollars following implementation
- Focused on ensuring outstanding in-store experiences by understanding the client's needs and building a relationship to strive for repeat revenue
- Supported and led new company initiatives by facilitating the learning and development tools for new employees
- Executed sales strategies to successfully achieve 2 million dollars in profits
Education
Certified Professional Coach (CPC) - Energy Leadership Index-Master Practitioner (ELI-MP)
IPEC, Institute for Professional Excellence in Coaching
Associate Degree - Hospitality & Food Management
Johnson and Wales
Charleston, SCSkills
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Outlook/Office
- Eyesight
- OSHA
- HIPAA
- Conflict Resolution
- Great Plains
- Confluence
- SAP
- Proficient in Medical Administrative Office Management
- Proficient in Organizational development and Training
- Proficient in Recruiting and HR
- Coaching techniques
- Performance management
- Operational risk
- Sales strategy
- Team building
Timeline
Financial Center Assistant Manager
Bank of America
01.2020 - Current
Medical Administrative Center Manager
The Lasik Vision Institute
01.2014 - 01.2020
Retail Center Manager/Brand Ambassador
Sunglass Hut
01.2011 - 01.2014
Retail Store Manager
Guess Factory Outlet
01.2009 - 01.2011
Retail Store Manager
Juicy Couture
01.2008 - 01.2009
Retail Store Manager/District Trainer and Recruiter
BCBGMAXAZRIA
01.2007 - 01.2008
Retail Store Manager
Victoria Secret
01.2005 - 01.2007
Retail Store Manager
Ann Taylor
01.2000 - 01.2005
Certified Professional Coach (CPC) - Energy Leadership Index-Master Practitioner (ELI-MP)
IPEC, Institute for Professional Excellence in Coaching
Associate Degree - Hospitality & Food Management
Johnson and Wales