Bridget S. Bufford
Piedmont
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
19
19
years of professional experience
Work History
Cash Control Specialist I
Shellpoint Mortgage Servicing
09.2023 - Current
- Handle incoming mail.
- Process a variety of transactions,payments,payoffs,refunds,reversals and returned payments.
- Daily reconciliation.
- Peer to peer training.
Mortgage Insurance Specialist II
Shellpoint Mortgage Servicing
04.2019 - 09.2023
- Researched and resolved routine and complex issues
- Communicate effectively with members of operations, finance and clinical departments
- Update PMI lines on the system of record in order to maintain accurate records
- Complete and maintain monthly carrier audits
- Execute payments for PMI premiums in batches single processing modes by the installment due date for each carrier
- Update action and follow up in all appropriate systems weekly reporting to management
- Ensure accounts are properly documented with accurate and comprehensive status updates
- Process refunds to borrowers escrow
Office Manager/Agent Service Coordinator
Berkshire Hathaway HomeServices
08.2016 - 12.2018
- Maintained monthly, weekly and daily reports of transaction
- Distributed incoming mail from shipments, couriers and postal delivery to agents within organization when needed
- Monitored stock of office supplies to report shortages to management
- Reviewed files and records to obtain information to respond to customer and client requests
- Process pending and closings start to finish
- Assisted the broker
- Process agents commissions
- Back up for receptionist when needed
MPS Specialist
Toshiba Business Solutions
09.2006 - 03.2016
- Followed all company policies and procedures to deliver quality work
- Listened and responded to customer requests and forwarded necessary information to superiors
- Interpreted clients' needs and introduced services to fit specific requirements
- Assisted with staff training to enforce quality, safety and sanitation guidelines
- Assist Supply Department and outside sales reps with MPS orders, reports and presentations
- Process order, returns, MPS Drops in a timely manner
- Major Billing
- Heavy Data Entry
- Assist with Eccommerce
Education
High School Diploma -
Carolina Academy High School
Greenville, SC06.1992
Skills
- Microsoft Excel
- Access
- Word
- Power Point
- MSP
- ILS
- Oracle
Timeline
Cash Control Specialist I
Shellpoint Mortgage Servicing
09.2023 - Current
Mortgage Insurance Specialist II
Shellpoint Mortgage Servicing
04.2019 - 09.2023
Office Manager/Agent Service Coordinator
Berkshire Hathaway HomeServices
08.2016 - 12.2018
MPS Specialist
Toshiba Business Solutions
09.2006 - 03.2016
High School Diploma -
Carolina Academy High School
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