Brigitte McNairy
Charleston
Summary
Dynamic Operations Manager with a proven track record at Red Drum Gastropub, excelling in supply chain management and vendor relations. Enhanced profitability by streamlining operations and fostering a positive work culture. Skilled in payroll processing and adept at building lasting customer relationships, ensuring exceptional service and satisfaction.
Overview
11
11
years of professional experience
Work History
Operations Manager
Red Drum Gastropub
01.2021 - Current
- Managed operations for Red Drum's food truck, Rocket Burger, from the conceptual phase.
- Built order guides, systems for food quality management, calculated and managed all cost of goods sold.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Increased profit by streamlining operations.
- Interacted well with customers to build connections and nurture relationships.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Maintained many relationships through booking private and public community events.
- Implemented and maintained all marketing materials, social media, and email accounts.
- Created new systems for payroll processing and trained management on updated protocols.
Server
Red Drum Gastropub
06.2020 - 01.2021
Food and Beverage Manager
Country Club of Charleston
08.2019 - 06.2020
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Managed bar and wait staff.
- Maintained highest standards for beverage quality and service.
- Resolved customer complaints involving food or beverage quality and service.
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
Bartender & Rewards Program Manager
Driftaway Cafe
11.2014 - 12.2018
- Assisted with inventorying beverage stock and bar supplies.
- Built relationships with vendors to manage orders and negotiate costs.
- Helped management plan and serve bar menu exceeding customer expectations.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Education
BBA - Business Administration
South University Savannah
GA12-2016
Skills
- Social Media Marketing
- Accounts Payable
- Invoice Coding
- Payroll Processing (50 employees)
- Vendor Relations
- Supply Chain Management
- Cultivating Positive Work Culture
- Growing trusting relationships with customers to build consist clientel
- Serve Safe Certified
- Serve Safe Allergens Certified
- Proficient in Microsoft Office
- Proficient in Tabot and Digital Dining
Timeline
Operations Manager
Red Drum Gastropub
01.2021 - Current
Server
Red Drum Gastropub
06.2020 - 01.2021
Food and Beverage Manager
Country Club of Charleston
08.2019 - 06.2020
Bartender & Rewards Program Manager
Driftaway Cafe
11.2014 - 12.2018
BBA - Business Administration
South University Savannah
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