Brinasha Freeman, MBA, PMP, ITILv4

Served as Program Manager leading a multidisciplinary team of approximately 80 personnel supporting the Department of State’s Digital Technology (DT) Bureau. Provided strategic leadership, operational oversight, and program execution across a diverse portfolio of mission-critical functions, aligning with bureau priorities and government objectives during significant organizational transformation.

• Lead and oversee a team responsible for strategic planning, financial management, government performance and reporting, acquisition support, software asset and source management, and enterprise governance initiatives.
• Managed portfolio exceeding $30 million, ensuring effective planning, execution, financial stewardship, risk management, and contract performance to meet organizational objectives.
• Direct workforce planning, resource allocation, and day-to-day operations while fostering collaboration, accountability, and high-performance across multiple functional teams.
• Partner with senior government leadership to develop strategic priorities, implement organizational initiatives, and provide executive-level recommendations that improve operational effectiveness.
• Successfully guided the organization through the transition from the former IRM organization to the Department of State’s Digital Technology (DT) Bureau, helping maintain continuity of operations while adapting to evolving mission requirements and organizational structures.
• Led teams through periods of significant organizational change, including bureau realignment, workforce restructuring, and reduction-in-force (RIF) activities, maintaining mission delivery, employee engagement, and operational stability.
• Oversee strategic planning initiatives that align organizational goals, performance measures, and resource investments with departmental priorities.
• Provide executive oversight of financial planning, budgeting, forecasting, and portfolio management to ensure responsible stewardship of government resources.
• Managed acquisition planning and procurement support activities, ensuring compliance with federal regulations and agency policies.
• Directed development and implementation of organization’s IT Service Catalog, establishing standardized service offerings that enhanced governance and operational efficiency.
• Collaborated across government and contractor organizations to resolve complex operational challenges and deliver enterprise-wide solutions.

• Developed strong relations with key internal and external partners to support successful program implementation alongside the Program Manager.
• Liaised with Prime Contractor, Program Managers, and COR to clarify technical and contractual requirements aligned with client needs.
• Managed and integrated activities per contract requirements, ensuring adherence to technical, schedule, cost, and financial performance.
• Manages risk, customer relationships, and workforce requirements.
• Tracks and reports progress, including program performance measures, and prepares leadership reports.
• Serve as a hiring manager to maintain 80 FTEs in supporting the customer at the Department of State

• Managed processes and projects for Dept. of State, Strategy, Planning, and Budget (SPB), ensuring alignment with IRM Bureau's budget and strategic plans.
• Directly managed a team of 17 contractors; oversaw daily duties and tasks in accordance with client needs and all pertinent DOS specific regulations.
• Oversaw contractor management of project resources and project finances, ensuring compliance with regulations and alignment with client needs.
• Liaison with the Office Director, Divisions Chief, Program Managers, and COR to determine technical and contractual requirements associated with client needs.
• Supported business, management, and planning services, enabling effective technology utilization to advance Department's foreign affairs missions.
• Acted as a liaison with Human Resources on the creation and classification of new Position Descriptions; acquiring approval for job vacancy announcements; preparation of incoming personnel; and any HR related item involving the hiring of new staff.

• Assisted Senior Project Manager with process management, planning, stakeholder management, and integration of initiatives for Dept. of State, Strategy, Planning, and Budget Office (SPB) Director level activities.
• Gathered and structured data to address key issues for senior leaders. and information to support key issues under senior leaders.
• Created and updated standard designs for SPB's Document Library and team site environments.
• Worked with SharePoint administrators to migrate sites and content from on-premises environments.

• Managed processes and projects for Dept. of State, Strategic Planning Division (SPD), focusing on stakeholder relationships, planning, task creation, integrating initiatives, assigning clearances, and tracking task progress.
• Oversaw 16 Federal eGovernment Lines of Business and Initiatives Agreements in support of eGOV/IT Coordinator, ensuring timely sign-off and full payment by fiscal year-end.
• Finalized and managed FY20 and FY19 e-Gov Act Reports for projects up to $3.2M in IRM Bureau.
• Achieved a 90% acceptance rate when submitting reports accurately through the clearance system.
• Adhered to deadlines and reporting requirements while managing contracts and assigning program managers for various projects.
• Attended meetings on behalf of the division chief and assisted in hiring and onboarding new project managers.

• Created and implemented the first-ever Opportunity Zone conference that brought together Maryland's top investors, businesses, and local leaders to plan how to positively impact urban areas and help them grow.
• Collaborated with stakeholders to capitalize on the Opportunity Zone tax incentive to spur development in local counties.
• Promoted homeownership and addressed Maryland's housing challenges in collaboration with Deputy Secretary, Director of Strategic Business Initiatives, Director of Community Outreach, and executive leadership.
• Represented Governor and Department in meetings, delivered speeches, and participated in committees to advocate for community initiatives.
• Evaluated sponsorship requests, granted funds aligned with Dept. of Community Outreach's mission, and produced end-of-year report detailing outcomes.
• Managed budgeting risks with sponsorship proposals as well as with purchases for conferences.

• Prepared presentations, reports, and white papers for the CEO, government agencies, and others for intel legislation, information about the national security space, and current events.
• Assisted with $316M Task Force for Business & Stability (TFBSO) project, developing presentations for stakeholders in Jordan.
• Researched causes of violence and crime rates in Jordan, securing sponsorship from Kate Spade to develop small rug businesses aimed at enhancing economic stability.
• Oversaw daily operations, negotiating leases, mediating tenant issues with building management, vetting employment applications, coordinating interview logistics, and resolving operational problems.
• Assessed and evaluated shared workspaces with Carr to determine which leasing package and location benefited the company goal to expand.

• Supported Lt. Governor by conducting research, coordinating and attending events, and recommending programs to advance initiatives.
• Managed schedules created daily briefings, and orchestrated special projects.
• Liaised between the Governor's office, cabinet, and various state agencies, departments, commissions, and boards and served as the central point of contact for the White House.
• Reviewed World Cup contract for Maryland, collaborating with legal team to ensure compliance with state policies.
• Researched information about Maryland's opioid crisis and developed materials about its destructive and addictive nature to provide to the community through the active participation on the Opioid Task Force.
• Recommended program links to strengthen dual-generation education and economic stability initiatives.

• Coordinated external correspondence and constituent services for Director of Executive Services and Governor's office, serving as central point of contact for 65 state governmental agencies.
• Recognized as top representative in the state for efficiently handling complaints about different issues and agencies like health insurance for the Dept. of Health and benefits for Social Services.
• Streamlined office processes by organizing tasks into A and B teams, improving workflow clarity.
• Recorded constituent interactions and sentiments in Quorum, ensuring accurate tracking of feedback.

• Enhanced customer engagement by managing social media platforms, increasing brand visibility and interaction.
• Generated $30,000 in revenue by promoting value-added services to clients.
• Delivered administrative support for 200 clients in shared workspace, facilitating onboarding, IT, billing, and resolving issues.

• Provided customer service by routing incoming calls, maintaining telephone directory, and managing records/documents for staff.
• Managed incoming calls and directed inquiries to appropriate departments.
• Assisted patients with scheduling appointments and providing information on services.
• Coordinated communication between medical staff and external agencies effectively.