Britney Adams
Greer
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
10
10
years of professional experience
Work History
Patient Access Representative
Spartanburg Regional Healthcare System
09.2019 - Current
- Arrive and register patients for their imaging appointment
- Collect co-payments
- Scan insurance cards
- Count the cash drawer at the beginning and end of each shift
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations
- Supported medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals in a timely manner
- Reduced financial loss through diligent monitoring of outstanding balances and proactive collection efforts with patients and insurers
- Improved patient satisfaction by efficiently managing registration and intake processes
Patient Care Coordinator
Bon Secours Diagnostic Imaging
09.2019 - 07.2023
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities
- Trained new staff on correct procedures, compliance requirements, and performance strategies
- Assist with checking in patients for their imaging appointment
- Collect payments
- Schedule imaging appointments
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times
Admissions Counselor
Prisma Health
04.2018 - 09.2019
- Registered patients for their upcoming imaging appointments and procedures
- Answered incoming calls with a professional tone
- Collect payments for upcoming imaging appointments and procedures
- Obtain authorizations for upcoming imaging appointments and procedures
- Consolidate payments for the day into an End of Day report
Physician Practice Specialist
Prisma Health
03.2015 - 04.2018
- Interview and train new employees
- Manage front office daily operations (four employees)
- Oversee physician schedule
- Manage several work-ques
- Assist with outgoing referrals
- Assist with checking in patients for their appointment
- Collect payments
- Count the cash drawer at the beginning and end of shift
- Consolidate an End of Day report
- Contributed to a positive work environment by maintaining open communication channels with colleagues, administrators, and support staff members
Education
Physician Practice Specialist Certificate -
Greenville Technical College
Greenville07.2009
High School Diploma -
Riverside Highschool
Greer06.2008
Skills
- Customer Service
- Insurance Verification
- HIPAA Compliance
- Patient Registration
- Patient check-in
- Appointment Scheduling
- Registration and Admissions
- Phone and Email Etiquette
- Medical Terminology
- Strong empathy
- Money Handling
- Payment Processing
- Scheduling Diagnostic Procedures
- CPR Certification
- Attention to Detail
- Medical insurance
- Insurance Authorizations
- Administrative and Office Support
- Resolving Problems
- Data Entry (65 WPM)
Timeline
Patient Access Representative
Spartanburg Regional Healthcare System
09.2019 - Current
Patient Care Coordinator
Bon Secours Diagnostic Imaging
09.2019 - 07.2023
Admissions Counselor
Prisma Health
04.2018 - 09.2019
Physician Practice Specialist
Prisma Health
03.2015 - 04.2018
Physician Practice Specialist Certificate -
Greenville Technical College
High School Diploma -
Riverside Highschool
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