Open To Work
Britney Lee Benjamin
Rock Hill
Summary
Customer-focused professional with 10+ years of experience in customer service, call center operations, and client support across financial services, insurance, retail, and business ownership. Proven ability to handle high-volume customer interactions, resolve issues efficiently, and maintain strong customer satisfaction in fast-paced environments. Highly adaptable, tech-savvy, and well-suited for remote work.
Overview
18
18
years of professional experience
2011
2011
years of post-secondary education
Work History
Business Owner / Client Services Manager
SunshinesworldofhairLLC
Rock Hill
03.2023 - Current
- Manage all client communications including scheduling, inquiries, service resolution, and follow-up
- Deliver high-quality customer service through virtual and in-person consultations
- Maintain detailed client records and appointment documentation using digital tools
- Handle billing, payments, and issue resolution with professionalism and discretion
- Independently manage daily operations, demonstrating strong organization and time-management skills
Customer Service Associate / Cashier (Part-Time)
Food Lion
Rock Hill
04.2021 - 09.2022
- Provided friendly and efficient customer service at checkout and on the sales floor
- Accurately processed cash, credit, and debit transactions
- Resolved customer concerns and ensured positive shopping experiences
- Assisted with front-end operations, stocking, and store organization
Inbound Call Center Representative
Teleperformance
Charlotte
03.2016 - 06.2019
- Handled high-volume inbound and outbound customer service calls in a fast-paced call center environment
- Resolved billing, account, and service-related issues while adhering to company policies
- Met or exceeded performance metrics including call quality, average handle time, and customer satisfaction
- Accurately documented customer interactions using CRM systems
- Maintained professionalism and empathy during escalated customer situations
Seasonal Insurance Specialist
Lash Group
Charlotte
08.2012 - 11.2015
- Assisted patients and healthcare providers with insurance verification and benefits coordination
- Explained insurance coverage, authorizations, and claim processes clearly and compassionately
- Maintained strict HIPAA compliance and confidentiality standards
- Collaborated with internal teams and insurance carriers to resolve issues efficiently
- Supported high-volume workflows during peak enrollment periods
Teller
Founders Federal Credit Union
Rock Hill
11.2007 - 09.2011
- Processed member transactions including deposits, withdrawals, loan payments, and transfers
- Assisted members with account inquiries and issue resolution
- Maintained accuracy in cash handling and daily balancing
- Followed strict financial security and compliance procedures
Education
Safety And Sanitation Mangers Certification - ServSafe
Community Culinary School of Charlotte
08.2022 - 08.2026
Associate of Arts - Culinary Arts
Community Culinary School of Charlotte
Charlotte , NC 08.2021 - 08.2022
Braiding Certificate - Barber
State Board of Cosmetology
01.2018 - 06.2018
Northwestern High School
Rock Hill, SCSkills
- Remote Customer Support
- Call Center Operations (Inbound & Outbound)
- Conflict Resolution & De-escalation
- CRM & Ticketing Systems
- Microsoft Excel & General PC Skills
- Data Entry & Accurate Documentation
- HIPAA Compliance
- Time Management & Self-Motivation
- Professional Phone & Email Communication
Work Preference
Job Search Status
Open to workWork Type
Part TimeFull TimeLocation Preference
RemoteSalary Range
$17/hr - $27/hrTimeline
Business Owner / Client Services Manager
SunshinesworldofhairLLC
03.2023 - Current
Safety And Sanitation Mangers Certification - ServSafe
Community Culinary School of Charlotte
08.2022 - 08.2026
Associate of Arts - Culinary Arts
Community Culinary School of Charlotte
08.2021 - 08.2022
Customer Service Associate / Cashier (Part-Time)
Food Lion
04.2021 - 09.2022
Braiding Certificate - Barber
State Board of Cosmetology
01.2018 - 06.2018
Inbound Call Center Representative
Teleperformance
03.2016 - 06.2019
Seasonal Insurance Specialist
Lash Group
08.2012 - 11.2015
Teller
Founders Federal Credit Union
11.2007 - 09.2011
Northwestern High School