Britney Pue
Dalzell
Summary
Customer Service Specialist with 7+ years of experience. Customer-focused professional with proven experience handling high-volume inbound calls in remote call center environments. Skilled in resolving complex customer concerns, navigating multiple systems, and delivering empathetic, solution-driven support. Background in healthcare benefits, enrollment, and account management with a strong track record of accuracy, compliance, and customer satisfaction.
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Tsi
South Carolina
02.2026
- Handled high-volume inbound calls assisting customers with billing inquiries, service concerns, and account support
- Set up installment and payment plans, helping customers manage balances and avoid service interruptions
- Processed payments and provided detailed explanations of high bill charges, ensuring customer understanding and resolution
- Reviewed meter readings and billing cycles to identify discrepancies and resolve account issues
- Assisted customers during service outages, providing updates and support to address concerns
- Educated customers on energy-saving tips and account management options to reduce future costs
- Maintained accurate documentation while navigating multiple systems in a fast-paced environment
Customer Care
Everise
11.2025 - 01.2026
- Handled high-volume inbound calls assisting customers with Open Enrollment inquiries and benefits-related questions
- Clearly explained plan changes and coverage updates, ensuring customers understood their benefits and options
- Guided customers through plan selections by providing accurate, easy-to-understand information
- Performed provider and pharmacy searches to help customers access in-network care and reduce out-of-pocket costs
- Guided customers through the Open Enrollment process, explaining plan options, changes, and coverage updates to support informed decision-making
- Clearly communicated benefit transitions and plan updates, ensuring customers understood their coverage and next steps
- Conducted provider and pharmacy lookups to help customers find in-network care and minimize out-of-pocket costs
Customer Care Representative
Alight Solutions
South Carolina
03.2024 - 11.2025
- Handled high-volume inbound calls assisting customers with healthcare and retirement benefit inquiries
- Guided customers through annual enrollment, explaining plan options and helping them make informed decisions
- Resolved complex account issues including qualifying life events (QLE/QSC), Medicare updates, and eligibility changes
- Delivered accurate and compliant account updates while maintaining strict attention to detail
- Provided support to retirees and new enrollees, ensuring a smooth transition into benefits programs
- Used multiple systems simultaneously to research, document, and resolve customer concerns efficiently
- Maintained a strong focus on first call resolution, empathy, and customer satisfaction
Customer Service Representative
Teleperformance USA
Remote
11.2023 - 02.2024
- Assisted with taking calls for processing taxes for individuals, addressing their needs.
- Guided customers through filing their taxes online, providing step-by-step support to ensure accurate and timely submissions.
- Resolved customer issues and complaints promptly and professionally, resulting in high customer satisfaction.
Education
High School Diploma -
Christian Cornerstone School
G.A01-2008
Skills
- Customer Service (Expert)
- High call volume (Expert)
- Customer relationship Management (Expert)
- Issue resolution & De-escalation (Expert)
- Strong Verbal & Written Skills (Expert)
- Active Listening (Expert)
- Insurance Enrollment Assistance
- Multitasking
- Critical Thinking
- Customer Advocacy
- Data Analysis
- CRM Software (Expert)
- Data Entry (Expert)
- CRM Proficiency (Expert)
- Data Entry & Documentation
Timeline
Customer Service Representative
Tsi
02.2026
Customer Care
Everise
11.2025 - 01.2026
Customer Care Representative
Alight Solutions
03.2024 - 11.2025
Customer Service Representative
Teleperformance USA
11.2023 - 02.2024
High School Diploma -
Christian Cornerstone School