Britt Widman
Charleston
Summary
Dynamic leader with a proven track record at Quiksilver Retail, elevating store performance to "Top Performing Store" in 2021 through expert inventory management and exceptional customer service. Skilled in visual merchandising and team leadership, I excel in creating brand ambassadors and driving sales, demonstrating both hard and soft skills essential for success. Knowledgeable store manager with proven background in managing retail operations and leading teams to success. Known for optimizing store layouts and improving customer satisfaction through effective merchandising strategies. Demonstrated ability in team leadership and inventory management.
Overview
15
15
years of professional experience
Work History
Store Manager
Quiksilver Retail
08.2012 - 04.2025
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees. Accomplishing and surpassing sales goals. My store location was named "Top Performing Store" in 2021 under my management.
- Handled hiring, training and mentoring new staff members.
- Visual merchandising and floor set management. My store location was awarded "Best Presentation" for a Spring 2022 rollout.
- Managed inventory control, cash control, and store opening and closing procedures. Managed my store location successfully for 6+ years while being a "stand-alone" location.
- Created a local community of brand ambassadors and "customers for life". Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback, often retaining staff for years.
- Improved sales and customer satisfaction through staff training in customer service and product knowledge.
Insurance Underwriter
American Professional Agency
04.2010 - 06.2012
- Reviewed policy documents before issuance, ensuring accuracy and conformance to approved standards.
- Reviewed claims and summarized by applying expert knowledge in identifying potential risks and setting appropriate premiums.
- Enhanced customer satisfaction through timely communication and effective negotiation of policy terms.
- Maintained compliance with industry regulations and company guidelines during all underwriting activities.
Education
Bachelor of Arts - Arts Management
College of Charleston
Charleston, SC05-2029
Skills
- Managing inventory
- Store operations
- Sales/accomplishing goals
- Customer service/customer relations
- Hiring, Training and mentoring
- Team leadership
- Problem-solving
- Visual Merchandising
Timeline
Store Manager
Quiksilver Retail
08.2012 - 04.2025
Insurance Underwriter
American Professional Agency
04.2010 - 06.2012
Bachelor of Arts - Arts Management
College of Charleston
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