Brittani Young
Summerville
Summary
Experienced retail management professional with a track record of optimizing store performance and leading teams. Proficient in inventory control, customer service, and staff training. Known for fostering collaboration and adapting to dynamic needs to drive results. Highly reliable with a strategic approach to problem-solving. Prepared to take on new challenges and contribute to the success of any organization.
Overview
8
8
years of professional experience
Work History
Freelance Commissioned Artist
Self Employed
10.2019 - Current
- Consulted with clients to discuss commission ideas and style preferences to create mutually agreeable project parameters.
- Created custom drawings and paintings using ink, acrylics, and other mediums on high quality canvas and fabrics.
- Ordered and maintained adequate supply of materials, supplies, and equipment.
- Utilized digital techniques in Procreate to create and enhance artwork.
- Created commissioned artwork for organizations and private clients.
- Participated in art exhibitions and shows to showcase work.
Supervisor
The Market Coffee
02.2024 - 02.2025
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for 5staff members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
General Manager
Junbi
03.2023 - 08.2023
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Supervisor
Burke's Outlet
10.2021 - 02.2023
- Handled customer complaints, resolved issues, and suggested policies to higher management to better meet changing needs.
- Maintained service quality by establishing and enforcing organization standards.
- Worked with management team to implement proper division of responsibilities.
- Identified individual employee's unique work styles and adapted management methods.
- Consistently met daily, weekly and monthly sales goals and increased customer retention rate.
Assistant Creative Director
The Studio 9104
08.2017 - 10.2019
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Created creative briefs and timelines to manage the creative process from concept to completion.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Designed innovative creative strategies to raise brand awareness and engagement for organization.
- Monitored industry trends to keep creative materials fresh and engaging.
Education
Associate of Science - Psychology
Trident Technical College
Charleston, SC06-2025
Certified - Pharmacy Technology
Old Dominion Job Corps Center
Monroe, VA10.2015
Skills
- Customer Service
- Inventory control
- Staff training and development
- Store organization
- Task delegation
- Scheduling and timekeeping
- Technology proficiency
- Drawer preparation
- Cash handling and reconciliation
- Merchandise promotion and display
Timeline
Supervisor
The Market Coffee
02.2024 - 02.2025
General Manager
Junbi
03.2023 - 08.2023
Supervisor
Burke's Outlet
10.2021 - 02.2023
Freelance Commissioned Artist
Self Employed
10.2019 - Current
Assistant Creative Director
The Studio 9104
08.2017 - 10.2019
Associate of Science - Psychology
Trident Technical College
Certified - Pharmacy Technology
Old Dominion Job Corps Center
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