Brittany Brownell
Myrtle Beach
Overview
11
11
years of professional experience
1
1
Certification
Work History
General Manager
Homegrown Hospitality Group
North Myrtle Beach
12.2014 - Current
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Ensured compliance with local health department regulations regarding food safety standards.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Recruited, interviewed and hired qualified staff for open positions.
- Administered employee discipline through verbal and written warnings.
- Created schedules and monitored payroll to remain within budget.
- Trained employees on duties, policies and procedures.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Posted job announcements and pre-screened applicants to candidates for available positions.
- Assisted with payroll preparation by collecting timekeeping information and processing reports.
- Maintained employee records in compliance with state and federal regulations.
- Conducted employment verification and background investigation to facilitate hiring process.
- Responded to internal and external HR-related inquiries or requests.
- Assisted in developing job descriptions and person specifications.
- Facilitated new hire orientations and employee training sessions.
- Scheduled appointments, meetings, and conferences with employees to discuss and mitigate personnel issues.
- Enforced HR policies and advised employees on labor regulations and company procedures.
- Provided administrative support for HR projects and initiatives.
- Conducted background checks and employment verifications for potential hires.
Education
Bachelor of Science - Hotel, Resort And Restaurant Management
Coastal Carolina University
Conway, SC12-2014
Skills
- Operational strategy
- Financial analysis
- Customer service
- Payroll administration
- Employee training
- Inventory control
Certification
- Food Safety Certification
- Sexual Harassment Prevention for Restaurants, Manager
- Primary Alcohol Certification
Timeline
General Manager
Homegrown Hospitality Group
12.2014 - Current
Bachelor of Science - Hotel, Resort And Restaurant Management
Coastal Carolina University