Brittany Gladney
Myrtle Beach
Summary
Detail-oriented accounting professional with strong experience in financial documentation, compliance, customer account management, and process improvement. Known for accuracy, analytical thinking, and maintaining organized financial records. Brings a solid foundation in accounting principles, supported by hands-on experience reviewing financial documents, processing transactions, and ensuring regulatory compliance.
Overview
11
11
years of professional experience
Work History
Licensed Insurance Representative
Allstate / Concentrix
11.2021 - Current
- Reviewed and processed customer policy documents with accuracy and attention to detail.
- Analyzed customer needs to recommend appropriate financial products and coverage options.
- Managed existing customer accounts, addressing inquiries and ensuring compliance with policy requirements.
- Processed payments, calculated premiums, and verified documentation for completeness.
- Identified opportunities to streamline workflows and contributed to process improvements.
- Maintained organized records to support audits, reporting, and regulatory requirements.
Representative / Manager
North American Title Loans
11.2014 - 06.2019
- Evaluated loan applications, verified financial information, and ensured documentation accuracy.
- Reviewed loan agreements for completeness and compliance with company policies.
- Managed daily operational functions including opening/closing procedures, cash handling, and reporting.
- Provided performance feedback, coached team members, and monitored compliance with internal controls.
- Delivered high-quality customer service while resolving account issues and answering financial inquiries.
- Identified operational gaps and implemented improvements to strengthen controls and efficiency.
- Maintained detailed records of transactions, customer interactions, and loan documentation.
Education
Bachelor of Science - Accounting
Colorado State University Global
03.2026
Associate of Science - Accounting
Horry Georgetown Technical College
Conway, SC01.2020
Skills
- Financial Documentation & Recordkeeping
- General Ledger Familiarity
- Account Reconciliation Support
- Microsoft Excel (PivotTables, VLOOKUP/XLOOKUP, formulas, data cleanup)
- Power BI (data modeling, dashboards, visual reporting)
- QuickBooks (transaction entry, account maintenance, reporting)
- Administrative & Reporting Functions
- Document Control & Compliance
- Critical Thinking & Problem Solving
- Time Management & Organization
- Customer Account Support
- Process Improvement
Timeline
Licensed Insurance Representative
Allstate / Concentrix
11.2021 - Current
Representative / Manager
North American Title Loans
11.2014 - 06.2019
Associate of Science - Accounting
Horry Georgetown Technical College
Bachelor of Science - Accounting
Colorado State University Global