Brittany Hollis
Chapin
Summary
Dynamic Store Manager with a proven track record at Pops Mart Fuels, excelling in customer service and inventory management. Enhanced team performance through effective training programs and implemented promotional strategies that boosted sales. Skilled in cash management and fostering positive customer relations, ensuring a seamless shopping experience.
Overview
15
15
years of professional experience
Work History
Store Manager
Pops Mart Fuels
04.2021 - Current
- Oversaw daily operations to ensure efficient workflow and adherence to company policies.
- Managed inventory levels, optimizing stock availability and minimizing waste.
- Developed staff training programs, enhancing team performance and customer service skills.
- Implemented promotional strategies, increasing sales and customer engagement.
- Collaborated with vendors to negotiate favorable terms and maintain quality supply chains.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Approved regular payroll submissions for employees.
Front Desk Receptionist
Seven Oaks Park
06.2019 - 06.2020
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated appointment scheduling, optimizing staff availability and resource allocation.
- Maintained accurate records of guest information and transactions using property management systems.
Sandwich Artist
SUBWAY®Restaurants
02.2015 - 05.2017
- Crafted sandwiches according to customer specifications, ensuring quality and presentation standards.
- Managed inventory levels, ensuring timely restocking of ingredients to minimize waste.
- Trained new staff on food preparation techniques and customer service best practices.
- Maintained cleanliness and organization of workstations in compliance with health regulations.
Cashier
Get in Go
01.2011 - 03.2014
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawers, ensuring balanced registers at shift end.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Trained new cashiers on operational procedures and customer service standards.
Education
High School Diploma -
Chapin High School
Chapin06-2010
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Friendly and positive
- Outstanding communication skills
- Store merchandising
- Cash management
- Retail inventory management
- Shift scheduling
- Employee training
- Recruitment and hiring
- POS systems
- Recruiting and hiring
- Supply ordering
- Staff management
- Employee scheduling
- Payroll management
- Bank deposit procedures
- Accurate money handling
- Bank and safe deposits
Timeline
Store Manager
Pops Mart Fuels
04.2021 - Current
Front Desk Receptionist
Seven Oaks Park
06.2019 - 06.2020
Sandwich Artist
SUBWAY®Restaurants
02.2015 - 05.2017
Cashier
Get in Go
01.2011 - 03.2014
High School Diploma -
Chapin High School