BRITTANY JOHNSON
Columbia
Summary
Dynamic General Manager with over a decade of expertise in the hospitality industry, specializing in revenue management, staff training, policy implementation, and hotel operations. Proven track record of enhancing guest satisfaction and driving brand loyalty through innovative strategies and exceptional service delivery. Committed to improving operational efficiency by fostering a culture of teamwork and continuous development. Recognized for visionary leadership that inspires teams to exceed performance expectations and achieve organizational goals.
Overview
10
10
years of professional experience
Work History
GENERAL MANAGER
Delta Hotels by Marriott Columbia Northeast
04.2025 - Current
- Oversaw daily hotel operations to guarantee exceptional guest experiences and uphold service excellence.
- Developed and implemented strategies aimed at enhancing revenue generation and improving operational workflows.
- Managed financial planning and budgeting activities to enhance resource efficiency and maintain fiscal responsibility.
- Developed and executed staff training programs to elevate service quality and employee engagement.
- Implemented strategic initiatives to enhance revenue growth and operational efficiency.
- Directed daily hotel operations, ensuring seamless guest experiences and high service standards.
GENERAL MANAGER
TownePlace Suites by Marriott
01.2023 - 01.2025
- Led a diverse team, fostering a culture of collaboration and high performance.
- Analyzed market trends to inform pricing strategies and promotional campaigns.
- Oversaw budgeting processes, maintaining financial discipline while optimizing resource allocation.
- Monitored key performance indicators, driving continuous improvement in guest satisfaction metrics.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
OPERATIONS MANAGER
TownePlace Suites by Marriott
03.2021 - 01.2023
- Streamlined daily operations, enhancing guest satisfaction and staff productivity.
- Implemented cost-control measures to optimize resource allocation and reduce expenses.
- Trained and mentored team members, fostering a collaborative work environment.
- Collaborated with sales and marketing teams to align operational capabilities with business goals.
FRONT OFFICE MANAGER
TownePlace Suites by Marriott
01.2020 - 03.2021
- Supervised front office operations, ensuring seamless guest check-in and check-out experiences.
- Trained and mentored front desk staff, enhancing team performance and service quality.
- Implemented process improvements, resulting in increased efficiency in daily operations.
- Managed scheduling and staffing for front office personnel, optimizing coverage during peak hours.
FRONT DESK AGENT/NIGHT AUDIT
TownePlace Suites by Marriott
09.2016 - 01.2020
- Greeted and registered guests, ensuring seamless check-in and check-out experiences.
- Managed reservations using Marriott's property management system to optimize occupancy rates.
- Handled guest inquiries and resolved issues promptly, enhancing overall satisfaction.
- Coordinated with housekeeping to maintain high standards of cleanliness and room readiness.
- Trained new staff on front desk procedures, contributing to team efficiency and service quality.
Education
ADVANCED STUDY DIPLOMA -
George Wythe High School
Wytheville, VASkills
- Hotel Management
- Customer Service
- Budgeting
- Staff Training
- Revenue Management
- Policy Implementation
- Team Leadership
- Conflict Resolution
- Leadership and team building
Timeline
GENERAL MANAGER
Delta Hotels by Marriott Columbia Northeast
04.2025 - Current
GENERAL MANAGER
TownePlace Suites by Marriott
01.2023 - 01.2025
OPERATIONS MANAGER
TownePlace Suites by Marriott
03.2021 - 01.2023
FRONT OFFICE MANAGER
TownePlace Suites by Marriott
01.2020 - 03.2021
FRONT DESK AGENT/NIGHT AUDIT
TownePlace Suites by Marriott
09.2016 - 01.2020
ADVANCED STUDY DIPLOMA -
George Wythe High School