Brittany McReynolds
Mayesville
Summary
Experienced in efficiently managing customer interactions and resolving issues promptly. Leveraging strong communication skills and empathy to foster lasting customer relationships. Demonstrating a proven track record of maintaining high levels of customer satisfaction. Dedicated to fostering loyalty and ensuring a positive customer experience.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Assurant
01.2025 - Current
- Strengthened client relationships by providing clear communication throughout the claims process, ensuring all parties were well-informed of progress and outcomes.
- Enhanced customer satisfaction by efficiently managing insurance claims processes and providing timely resolutions.
- Evaluated and settled complex insurance claims in strict timeframes.
- Maintained compliance with industry regulations and standards by staying current on relevant laws, policies, and best practices for handling insurance claims.
- Followed up with customers on unresolved issues.
Customer Service Representative
Foundever
09.2023 - 12.2024
- Built strong relationships with customers to increase retention and loyalty.
- Improved customer satisfaction by efficiently addressing and resolving credit card disputes and inquiries.
- Provided exceptional customer service, leading to increased client retention rates and positive referrals from satisfied customers.
- Assisted clients in understanding their credit card benefits, resulting in increased usage of available perks.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
Sitel
03.2022 - 08.2023
- Reduced claim denials by accurately verifying eligibility and properly submitting required documentation.
- Implemented process improvements that increased efficiency in managing patient records and billing information.
- Managed complex cases involving multiple providers, ensuring seamless delivery of Medicare-covered services.
- Streamlined Medicare processes for improved patient satisfaction and reduced wait times.
- Assisted patients in navigating complex systems surrounding enrollment periods, plan changes, and appeals processes.
Customer Service Representative
Sykes Enterprises, Incorporated
01.2020 - 12.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Improved resolution time with effective problem-solving for customer complaints.
Customer Service Representative
RESULTS CALL CENTER
07.2018 - 12.2019
- Strengthened client relationships by providing clear communication throughout the claims process, ensuring all parties were well-informed of progress and outcomes.
- Improved customer satisfaction by efficiently handling insurance claims and providing timely resolutions.
- Negotiated fair settlements with clients and third parties, maintaining positive client relationships.
- Enhanced organizational skills through effective multitasking and prioritization of daily responsibilities.
- Maintained a strong knowledge of industry regulations, ensuring compliance in all claims management activities.
Claims Associate
Walmart
09.2010 - 06.2018
- Worked productively in fast-moving work environment to process large volumes of claims.
- Maintained up-to-date knowledge of industry regulations, ensuring compliance in all aspects of claims handling.
- Enhanced claim processing efficiency by streamlining workflows and implementing new software tools.
- Posted payments to accounts and maintained records.
- Checked documentation for accuracy and validity on updated systems.
Education
HIgh School Diploma -
Bureau Valley High School
Manlius, IL01.2008
Skills
- Call Center
- Customer Support
- Customer Care
- Customer service
- Customer relations
- Appointment scheduling
- Communication skills
- Medical terminology
- Time management
- Active listening
- Data entry
- Critical thinking
Certification
Driver's License, 04/20, 04/28
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Customer Service Representative
Assurant
01.2025 - Current
Customer Service Representative
Foundever
09.2023 - 12.2024
Customer Service Representative
Sitel
03.2022 - 08.2023
Customer Service Representative
Sykes Enterprises, Incorporated
01.2020 - 12.2021
Customer Service Representative
RESULTS CALL CENTER
07.2018 - 12.2019
Claims Associate
Walmart
09.2010 - 06.2018
HIgh School Diploma -
Bureau Valley High School
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