Brittany Nein
Ladson
Summary
Accomplished hospitality worker with a proven track record I’ve worked every area available in food beverage from host to server and bartender to upper management , enhancing customer satisfaction and streamlining operations are a few things I do best. Expert in front of house management and guest relations, I significantly boosted efficiency and team morale. Known for exceptional customer service and a strong work ethic, I thrive in fast-paced environments, ensuring both staff excellence and memorable guest experiences.
Overview
22
22
years of professional experience
Work History
Server/ Bartender/ Event Server
Virginia’s on King
02.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Contributed to inventory management by monitoring stock levels.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Server/ Barista
Saffron Cafe and Bakery
01.2020 - 02.2024
- Cultivated warm relationships with regular customers.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
Bartender Supervisor
Luther’s
06.2014 - 01.2020
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Enhanced customer satisfaction by efficiently managing staff and promptly addressing guest concerns.
- Implemented effective cash handling procedures, reducing discrepancies in register balances at the end of shifts.
- Reduced waste and costs by closely monitoring inventory levels and implementing proper storage techniques.
- Collaborated with other department supervisors to create a seamless guest experience throughout the establishment.
- Managed staff scheduling to optimize coverage during peak hours and minimize labor expenses.
- Resolved conflicts among team members quickly and professionally, fostering a positive work environment.
- Improved staff performance through comprehensive training programs and regular feedback sessions.
- Ensured accurate reporting of daily sales figures to upper management for informed decision-making processes related to budgeting and forecasting.
- Boosted team morale through open communication channels, employee recognition initiatives, and team-building activities.
- Assisted in recruiting top talent for the bar team, conducting thorough interviews and selecting qualified candidates.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Controlled food costs and managed inventory.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Restaurant Manager
Plums
07.2003 - 09.2011
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
Education
Bachelor - Psychology
Technical College of The Low Country
Beaufort, SC05.2016
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Customer service
- Team collaboration
- Performance improvement
- Guest relations management
- Beverage preparation
- Inventory management
- Task prioritization
- Banquet coordination
- Multitasking and organization
- Shift management
- Server training
- Positive and professional
Timeline
Server/ Bartender/ Event Server
Virginia’s on King
02.2024 - Current
Server/ Barista
Saffron Cafe and Bakery
01.2020 - 02.2024
Bartender Supervisor
Luther’s
06.2014 - 01.2020
Restaurant Manager
Plums
07.2003 - 09.2011
Bachelor - Psychology
Technical College of The Low Country
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