Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brittany Rhoades

Blacksburg

Summary

Healthcare professional with extensive experience in managing clinical settings, ensuring seamless operations, and optimizing patient care processes. Known for strong focus on team collaboration and achieving results, adaptable to changing needs.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Shop Owner

AG Mech LLC
05.2022 - 03.2025
  • Maintained accurate financial records, including sales reports, expense tracking, and budget management.
  • Developed loyal customer base by consistently delivering high-quality products and personalized service.
  • Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
  • Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
  • Established a positive work culture that fostered teamwork, open communication, and continuous improvement among staff members.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Responded to telephone, email and in-person inquiries regarding appointments, repairs, and billing.

Regional Patient Coordinator

Ivy Rehab Physical Therapy
10.2016 - 06.2020
  • Oversee day to day operations of the front desk at multiple clinic locations
  • Partner with Clinic Directors and other clinic team members to support clinic needs
  • Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
  • Conduct/facilitate training for new front office team members as well as ongoing training and education for established team members
  • Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
  • Monitor each clinic's performance metrics and formulate a plan of action for improvement as necessary
  • Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
  • Provide/organize coverage for clinics as needed
  • Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
  • Lead weekly and quarterly patient coordinator staff meetings in person and conference calls
  • Ensure compliance with all front office operational procedures and best practices
  • Participate in front office recruitment and hiring process along with Clinic Director and lead new hire training
  • Worked in conjunction with the Integration and Training teams for successful implementation of new acquisitions.
  • Managed appeals process for denied claims, resulting in successful reimbursements from insurance companies.
  • Filed and updated patient information and medical records.
  • Ensured timely payments from insurance providers through submission of accurate and complete claims.
  • Collected payments and applied to patient accounts.
  • Posted payments and collections on regular basis.
  • Reduced claim denials by meticulously reviewing patient insurance information and coding practices.
  • Enhanced revenue collections for the medical practice with diligent follow-ups on unpaid claims.
  • Liaised between patients, insurance companies, and billing office.

Medical Biller

Parallon
05.2012 - 10.2016
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Improved claim resolution times by consistently following up on outstanding insurance claims and diligently addressing any discrepancies.
  • Safeguarded patient privacy by adhering to HIPAA guidelines when handling sensitive personal information during claim follow-up processes.

CNA - Certified Nursing Assistant

Private party/home owner
08.2008 - 01.2012
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.

Education

High school diploma - Nursing

Clover High School
Clover, SC
06.2008

Skills

  • Service-oriented communication
  • Proficient in EMR software
  • HIPAA compliance knowledge
  • Insurance verification and processing
  • Patient scheduling management
  • Efficient data input
  • Healthcare billing expertise
  • Employee integration training
  • Administrative management skills
  • Clinical office management experience
  • Microsoft Office proficiency
  • Project Coordination
  • Office Management
  • Medical Records
  • Medical Terminology
  • Marketing
  • Document management
  • Expense reporting

Certification

Driver's License, Present

Timeline

Shop Owner

AG Mech LLC
05.2022 - 03.2025

Regional Patient Coordinator

Ivy Rehab Physical Therapy
10.2016 - 06.2020

Medical Biller

Parallon
05.2012 - 10.2016

CNA - Certified Nursing Assistant

Private party/home owner
08.2008 - 01.2012

High school diploma - Nursing

Clover High School

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Brittany Rhoades