Brittany Tindall
Wagener
Summary
Productive Front Office Manager with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Versed in managing vendor and service provider relationships while maintaining meticulous records. I feel as though I have qualities and skills that would benefit your business as well as learning from you and your team to further my knowledge and experience. I have a passion for working with people and enjoy the day to day interaction that customer service offers. I look forward to meeting with you.
Overview
17
17
years of professional experience
Work History
Insurance Coordinator
R. Scott Jackson DMD PC
Aiken, SC
06.2022 - Current
- Coordinated insurance verification processes to ensure accuracy and compliance with patient coverage.
- Streamlined claims submission workflows, reducing processing time and improving overall efficiency.
- Collaborated with dental staff to resolve billing inquiries and enhance patient communication regarding benefits.
- Verified insurance and communicated coverage to staff and patients.
- Managed a high volume of inbound calls, promptly resolving issues while providing accurate information on policies and procedures.
- Assisted clients with understanding complex insurance policies, effectively addressing concerns or questions.
- Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
- Prepared insurance claims for submission to clearinghouses or insurance companies.
- Referenced monthly aging reports to follow up on unpaid claims and obtain maximum reimbursement.
- Contributed positively to team morale by consistently demonstrating a collaborative attitude and willingness to support colleagues.
- Coordinated patient appointments and managed schedules to enhance operational efficiency.
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
- Explained upcoming treatment preparation, instructions, and other facts to patients.
Operative Coordinator
Baker Family Dentistry
Aiken, SC
03.2015 - 06.2022
- Scheduling appointments for both operative and hygiene schedules according to the hygienist and doctors preferences
- Coordination of treatment between our office and referring offices such as endodontist, oral surgeon and periodontist
- Confirming scheduled patients daily via phone, text and email
- Knowledgeable of the Revenue Well correspondence system with daily use
- Daily screening of patients due to the COVID-19 pandemic as well as filing needed consent forms prior to treatment of any kind
- I have served in the on call position for our office 24/7 for four years
- Ability to properly call in medications prescribed by the doctor with his consent
- Run deposit reports and End Of Day reports and file as necessary
- Check on outstanding dental claims while resolving issues with claim processing
- Knowledgeable of NEA Claim connect to send claims electronically with x-rays to most insurance companies
- Mailing all other dental claims with appropriate notations and x-rays
- Ability to order office supplies when needed
- Responsible for communicating between all other employees when problems happen after office hours or someone is going to be out sick
- Running office errands such as going to the post office, bank, office supply stores and other locations when needed for the practice
- Proficient in Patterson Eaglesoft software
Hygiene Department Assistant
Baker Family Dentistry
Aiken, SC
06.2009 - 03.2015
- Checking patients in upon arrival while updating their contact information and insurance
- Walking out patient’s treatment after completion; taking payments and posting them to the account
- Estimating the insurance portion of treatment plans using single and double insurance coverage
- Posting insurance payments
- Verifying insurance coverage before treatment
- Taking patient photos
- Charting dental treatment from referral letters
- Corresponding between labs and other dental offices via email, phone, fax; scanning in needed documents
Education
Diploma - Expanded Duty Dental Assisting
Aiken Technical College
05-2009
Skills
- Insurance processes
- Insurance claims processing
- Insurance verification
- Customer service and assistance
- Strategic thinking skills
- Payment planning
- Microsoft office
- Account management
- Policy administration
- Attention to detail
- Organizing and prioritizing work
- Records management
- Data entry
Timeline
Insurance Coordinator
R. Scott Jackson DMD PC
06.2022 - Current
Operative Coordinator
Baker Family Dentistry
03.2015 - 06.2022
Hygiene Department Assistant
Baker Family Dentistry
06.2009 - 03.2015
Diploma - Expanded Duty Dental Assisting
Aiken Technical College