BRITTANY WATTS
Sumter
Summary
Results-driven management professional with a proven track record of leading teams to achieve exceptional outcomes. Strong focus on team collaboration, operational efficiency, and measurable success through strategic planning and process improvement. Recognized for fostering a culture of accountability and excellence while adapting seamlessly to evolving organizational needs. Thrives in high-pressure, fast-paced environments, consistently maintaining accuracy and professionalism.
Overview
5
5
years of professional experience
Work History
Operations Manager
Loves Travel Stop
Summerton, SC
06.2025 - 04.2026
- Oversaw daily operations, ensuring compliance with safety regulations and operational standards.
- Improved overall store performance with proactive maintenance of gas pumps and equipment.
- Managed daily cash reconciliations accurately, ensuring proper accounting procedures were followed consistently.
Subject Matter Expert (SME)
UnitedHealthcare – Concentrix
05.2023 - 07.2024
- Acted as primary point of contact for complex healthcare and insurance questions, ensuring accurate and compliant responses.
- Delivered performance coaching and training that improved service accuracy and agent confidence.
- Resolved escalated cases promptly while maintaining HIPAA compliance.
Sales & Customer Support Representative
Lincare
12.2022 - 05.2023
- Assisted patients with medical supply orders, ensuring insurance verification and timely deliveries.
- Managed high call volumes with precision and professionalism.
Medical Billing & Sales Representative
iQor – HomeServ & Quest Diagnostics
01.2022 - 12.2022
- Processed billing and insurance claims, minimizing denials and ensuring timely reimbursements.
- Educated clients on optimal coverage options, improving plan satisfaction and retention.
Digital Sales Specialist
Spectrum
West Columbia, SC
01.2021 - 01.2022
- Delivered competitive product comparisons and closed high-value sales.
- Resolved service concerns to retain customers and enhance loyalty.
Education
High School -
Lakewood High School
Sumter, SCSkills
- Client Relationship Mastery
- Advanced Problem Solving
- Healthcare & Insurance Expertise
- Strategic Communication
- Operational Excellence
- Team Leadership & Coaching
- Technology Proficiency
- Staff Management
- Inventory Management
- Operations Management
Timeline
Operations Manager
Loves Travel Stop
06.2025 - 04.2026
Subject Matter Expert (SME)
UnitedHealthcare – Concentrix
05.2023 - 07.2024
Sales & Customer Support Representative
Lincare
12.2022 - 05.2023
Medical Billing & Sales Representative
iQor – HomeServ & Quest Diagnostics
01.2022 - 12.2022
Digital Sales Specialist
Spectrum
01.2021 - 01.2022
High School -
Lakewood High School