Brittany Young
Columbia
Summary
I would like to work for a company that will enhance the skills I already have as well as provide the opportunity for personal and professional growth and advancement.
Overview
14
14
years of professional experience
Work History
Team Lead/Customer Service Representative 2
The CE Shop (remote)
10.2022 - 01.2025
- Interacted with customers through live chat
- Kept records of customer complaints
- Handled emails, inbound calls, and outbound calls
- Booked appointments
- Managed customer accounts
- Audits
- Handle escalated calls
- Track orders
- Hills weekly meetings
- Processed orders, customer transactions, exchanges and refunds
- Wrote call center scripts
- Performed data entry for customer information and orders
Customer Service Representative
ResultsCX (remote)
07.2022 - 12.2022
- Interacted with customers through live chat
- Kept records of customer complaints
- Handled emails, inbound calls, and outbound calls
- Booked appointments
- Managed customer accounts
- Processed orders, customer transactions, exchanges and refunds
- Wrote call center scripts
- Performed data entry for customer information and orders
Tech Care Representative
IQor (remote)
01.2022 - 10.2022
- Maintained and serviced equipment and electrical systems
- Responsible for troubleshooting computer systems and hardware
- Read results and diagnose calibration, equipment and technical issues
Customer Service Representative
Modis
11.2021 - 05.2022
- Customer care
- Deescalating calls
- Technical support
Receptionist/Administrative Assistant
AnywhereWorks (remote)
11.2020 - 02.2022
- Team lead
- Customer care
- Scheduling appointments
- Call handling
- Handle escalated calls
Customer Service Solution Tech
Asurion- Verizon5G (remote)
06.2021 - 11.2021
- Pay rate $19.00 an hour
- My duties while working for Verizon I handle inbound calls
- Escalated Calls
- Technical Support
- Assisting with ma Cos ,Macbooks,all apple devices pertaining the phones and assisting with android devices
Customer Service Representative
Whirlwind Clean and Green (remote)
12.2020 - 10.2021
- Customer care
- Technical support
- Deescalating calls
Child Support Specialist
Conduent
12.2017 - 03.2020
- Customer care, work with multiple systems at once,multi-task,call center experience
Key Holder
Boost Mobile by Wireless Stop
05.2016 - 12.2017
- Cash handling, managing shift, customer care,technical support
Stocker
COCA-COLA
08.2015 - 05.2017
- Logistics operator
- Technical support
- Package handler
- Data entry
Assistant Operator
JC Pennys
10.2012 - 05.2015
- Customer care, stocking, handling hand held devices unloading trucks shift4am-11am part time
Customer Service
HARDEES
01.2011 - 12.2014
- Cleaning and Preparing the Dining Room
Education
Diploma - undefined
Eau Claire High School
01.2013
Skills
- Network administration
- Guest services
- Computer hardware
- Tax experience
- Case Management
- Network Support
- Dispatching
- Cash flow analysis
- Database administration
- DHCP
- Desktop Support (8 years)
- Mac OS
- Teaching
- Windows
- 10 Microsoft office,7years experience in call center representative,4years in being a cashier,8 technical support (7 years)
- Microsoft Exchange
- Firewall
- NetSuite
- CAD
- Technology sales
- Information security
- Salesforce
- TCP/IP
- CRM software
- Program management
- SDLC
- Sales
- IT management
- LAN
- B2B sales
- VPN
- Google Suite
- MacOS Server
- Computer networking
Timeline
Team Lead/Customer Service Representative 2
The CE Shop (remote)
10.2022 - 01.2025
Customer Service Representative
ResultsCX (remote)
07.2022 - 12.2022
Tech Care Representative
IQor (remote)
01.2022 - 10.2022
Customer Service Representative
Modis
11.2021 - 05.2022
Customer Service Solution Tech
Asurion- Verizon5G (remote)
06.2021 - 11.2021
Customer Service Representative
Whirlwind Clean and Green (remote)
12.2020 - 10.2021
Receptionist/Administrative Assistant
AnywhereWorks (remote)
11.2020 - 02.2022
Child Support Specialist
Conduent
12.2017 - 03.2020
Key Holder
Boost Mobile by Wireless Stop
05.2016 - 12.2017
Stocker
COCA-COLA
08.2015 - 05.2017
Assistant Operator
JC Pennys
10.2012 - 05.2015
Customer Service
HARDEES
01.2011 - 12.2014
Diploma - undefined
Eau Claire High School
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