Brittney Pucci
Kingstree
Summary
Responsible and driven business student committed to enhancing skills in customer service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Dusty Corral Western Store
11.2018 - 12.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Retail Associate
Ross Dress For Less
06.2018 - 11.2018
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Intern
Haynes Mechanical Systems
03.2016 - 12.2016
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Team Member
The Tack Shack
04.2014 - 01.2015
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Assisted customers in selecting merchandise best suited to needs.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Education
Bachelor of Science - Business Management
Colorado State University
Fort Collins, CO06.2027
GED -
McClenaghan Adult & Community Education
11.2023
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Product Knowledge
Timeline
Customer Service Representative
Dusty Corral Western Store
11.2018 - 12.2021
Retail Associate
Ross Dress For Less
06.2018 - 11.2018
Intern
Haynes Mechanical Systems
03.2016 - 12.2016
Team Member
The Tack Shack
04.2014 - 01.2015
Bachelor of Science - Business Management
Colorado State University
GED -
McClenaghan Adult & Community Education
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