Brittney Thompson
Simpsonville
Summary
Dedicated customer service professional with experience handling high-volume inbound calls in fast-paced remote environments. Recognized as a top performer with strong communication, problem-solving, and multitasking skills. Experienced in resolving billing inquiries, assisting with returns and exchanges, addressing account concerns, and delivering exceptional customer experiences while maintaining professionalism and efficiency.
Overview
9
9
years of professional experience
Work History
Customer Service Specialist
Qurate Retail Group
Remote
08.2021 - 02.2024
- Delivered exceptional customer service by handling high-volume inbound calls.
- Assisted customers with orders and identified opportunities to recommend additional products that enhanced the customer experience.
- Reviewed and resolved customers' Easy Pay billing inquiries.
- Assisted customers with order updates, returns, exchanges, and account concerns.
- Assisted customers with applying for the QVC credit card by explaining benefits, promotions, and account features.
- Consistently exceeded performance expectations and Average Handle Time (AHT) goals
- Resolved customer concerns professionally while maintaining a positive customer experience
- Navigated multiple systems simultaneously while maintaining accuracy and productivity standards
Onboarding Coordinator
Hire Dynamics/Trace Staffing
Greenville, SC
06.2019 - 04.2020
- Coordinated onboarding processes to ensure compliance with company policies and procedures.
- Developed training materials to facilitate new-hire orientation sessions.
- Streamlined communication between departments to enhance the onboarding experience.
- Managed an applicant tracking system to effectively track new hires' progress.
- Conducted drug screenings, background checks, and onboarding documentation verification.
- Maintained employee records and ensured onboarding compliance.
- Provided administrative and customer support to employees and clients throughout the hiring process.
HR Coordinator
Fort Deaborn
Fountain Inn, SC
06.2015 - 06.2019
- Developed and maintained employee records using HRIS, ensuring data accuracy and compliance with regulations.
- Facilitated training sessions on HR policies, promoting awareness and adherence among staff members.
- Managed benefits administration, addressing employee inquiries and resolving issues efficiently.
- Maintained human resources information system and kept employee files up to date and accurate.
- Completed background and reference checks to facilitate hiring and onboarding of employees.
- Explained employee compensation, benefits, schedules, working conditions, and promotion opportunities.
- Coordinated employee recognition programs, boosting morale and increasing overall satisfaction levels within the company.
Education
Bachelor of Science - Political Science
University of South Carolina-Upstate
Spartanburg, SC08-2017
Skills
- Customer Service
- Inbound Call Handling
- Good Communication Skills
- Excellent Written and Oral Skills
- Conflict Resolution
- Customer Relations
- Call Center Experience
- Remote Work Experience
- Microsoft Office
- Data Entry
- Time Management
- Sales Support
Timeline
Customer Service Specialist
Qurate Retail Group
08.2021 - 02.2024
Onboarding Coordinator
Hire Dynamics/Trace Staffing
06.2019 - 04.2020
HR Coordinator
Fort Deaborn
06.2015 - 06.2019
Bachelor of Science - Political Science
University of South Carolina-Upstate