BRITTNEY S. BROWN
Yemassee
Summary
Dedicated and adaptable professional with a strong work ethic, proactive mindset, and the ability to learn quickly. Customer-focused with excellent communication and interpersonal skills, skilled in addressing concerns and driving positive outcomes. Known for analytical thinking, creativity, and problem-solving in fast-paced environments. Passionate about continuous learning, innovation, and contributing to team success while supporting organizational goals.
Overview
25
25
years of professional experience
Work History
Warehouse Manager, Courier Operations
Yzer LLC
Charleston
11.2023 - Current
- Managed daily warehouse operations and ensured efficient workflow.
- Trained and supervised warehouse staff on safety protocols and equipment use.
- Oversee daily warehouse operations including inventory control, order fulfillment, and dispatch coordination for pharmaceutical deliveries
- Lead and supervise a team of 10 drivers and warehouse staff, managing schedules, training, and performance accountability
- Utilize Tikit, eCourier, Smartsheet, and Openforce to track deliveries, manage tickets, and ensure contractor compliance
- Coordinate closely with couriers to ensure accurate, timely deliveries to hospitals and pharmacies
- Achieved #1 ranked warehouse for on-time delivery performance and scanning accuracy
- Implemented workflow and communication improvements that increased delivery efficiency and customer satisfaction.
- Monitored staff performance, identified areas for improvement, and provided training as needed.
- Maintained up-to-date knowledge of safety regulations and ensured compliance with them at all times.
ShySamDelivery LLC — Founder & Operations Manager,
Self-employeed
Yemassee
01.2023 - 11.2023
- Founded and led a pharmaceutical logistics operation supporting Yzer LLC, delivering time-sensitive medical products in compliance with strict handling and delivery standards.
- Directed daily operations including route planning, dispatch coordination, and service-level adherence to meet contractual delivery windows.
- Ensured compliance with pharmaceutical handling procedures, chain-of-custody requirements, and delivery accuracy expectations.
- Served as primary liaison with Yzer warehouse and operations teams to align delivery priorities and resolve service issues.
- Maintained detailed delivery documentation, proof-of-delivery records, and operational reports to support audits and performance reviews.
- Demonstrated reliability, accuracy, and professionalism aligned with enterprise-level logistics and compliance standards.
Customer Service Representative
Afni
Tucson
05.2021 - 03.2022
- Answering questions about a company's products or services.
- Processing orders and transactions.
- Resolving issues and troubleshooting technical problems.
- Delivering information about a company's offerings.
- Providing proactive customer outreach.
- Handling customer complaints.
- Collecting and analyzing customer feedback
Customer Service Representative / Fresh Food Coordinator Assistant
Love's Travel Stops & Country Stores
Yemassee
12.2019 - 04.2021
- Assisted customers with a warm and professional attitude
- Answered general questions
- Resolved customer information and complaints
- Responsible for tracking and maintaining inventory
- Responsible for cashier duties
- Handled online orders and credit card transactions
- Maintained a clean work environment
- Checked in 18 wheelers and signed them up for the Loves' point card
- Worked both gas and diesel sides
- Served food in the restaurant
- Assisted in training other employees
- Assisted the Fresh Food Coordinator
- Maintained and kept the deli area cleaned and stocked
- Rolled and weighted different types of burrito
- Inform customers on better deals and electronics devices
- Checked and maintain inventory
Housekeeping
The Resale Company
Hilton Head Island
01.2006 - 12.2019
- Returned vacant rooms to occupant-ready status with deep cleaning, linen changes, and restocking items
- Checked behind other employees
- Emptied and clean all waste receptacles
- Trained other employees
Teacher's Aide
Clemson University
Ridgeland
09.2017 - 09.2018
- Planned and Implemented food and nutrition and physical activities for youth ages 6-14 on a daily basis.
- Planted and harvested a vegetable garden with youth
Traditional Security Officer
SECURE SOLUTIONS
Hampton
09.2009 - 11.2013
- Operated the switchboard
- Inspected the 18 wheelers
- Greeted customer
- Checked vehicles entering and exiting the facility gates
- Walked the parking lot to make sure all vehicles were secured
- Maintained hourly logs about activities that occurred during the night
- Clocked in employees
- Maintained a clean and secured environment with sensitive employees' info
Cashier/Customer Service Associate
Love's Travel Stops & Country Stores
Orangeburg
08.2007 - 12.2007
- Worked the cash registers
- Maintained a clean work environment
- Checked in 18 wheelers and signed them up for the Loves' point card
- Worked both gas and diesel sides
- Served food in the restaurant
- Assisted in training other employees
Cashier/Customer Service Associate
Independent Grocers Alliance
Walterboro
12.2006 - 03.2007
- Worked the cash registers
- Replenished store items
- Cashed payroll checks
- Greeted customers
- Maintained a clean work area
Camp Counselor
The Boys and Girls Club
Sheldon
05.2001 - 08.2004
- Planned daily activities for the children
- Helped the children with homework
- Distributed lunch
- Interacted with parents
Education
Associate of Applied Science - Computer Technology
Technical College of the Lowcountry
Skills
- Warehouse & Courier Operations Management
- Shipping & Receiving Administration
- Inventory Management & Reconciliation
- Truckload Planning & Scheduling
- Carrier & Driver Coordination
- Shipping Documentation & Invoicing
- KPI Tracking & Operational Reporting
- Team Leadership
- Training & Scheduling
- Process Improvement & Workflow Optimization
- Customer Service & Stakeholder Communication
- Microsoft Office (Excel, Word, PowerPoint, Access)
- Logistics Systems: Tikit, Ecourier, Smartsheet, Openforce
- Customer relationship management
References
Available upon request
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Warehouse Manager, Courier Operations
Yzer LLC
11.2023 - Current
ShySamDelivery LLC — Founder & Operations Manager,
Self-employeed
01.2023 - 11.2023
Customer Service Representative
Afni
05.2021 - 03.2022
Customer Service Representative / Fresh Food Coordinator Assistant
Love's Travel Stops & Country Stores
12.2019 - 04.2021
Teacher's Aide
Clemson University
09.2017 - 09.2018
Traditional Security Officer
SECURE SOLUTIONS
09.2009 - 11.2013
Cashier/Customer Service Associate
Love's Travel Stops & Country Stores
08.2007 - 12.2007
Cashier/Customer Service Associate
Independent Grocers Alliance
12.2006 - 03.2007
Housekeeping
The Resale Company
01.2006 - 12.2019
Camp Counselor
The Boys and Girls Club
05.2001 - 08.2004
Associate of Applied Science - Computer Technology
Technical College of the Lowcountry