Summary
Overview
Work History
Education
Skills
Timeline
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Brittny Terry

Waterloo,WI

Summary

Diligent Claim Benefit Specialist with comprehensive knowledge of claims processing and benefit analysis. Skilled at accurately evaluating claims, ensuring compliance with policies, and resolving complex issues. Demonstrated proficiency in customer service and data management.

Professional with solid background in claim benefits, adept at analyzing and processing claims with high accuracy. Known for strong collaborative skills, adaptability, and delivering results in dynamic environments. Expertise in customer service, data entry, and compliance ensures reliability and efficiency in all tasks. Recognized for excellent communication and problem-solving abilities in team settings.

Overview

2026
2026
years of professional experience

Work History

Claim Benefit Specialist

Apria Healthcare
02 2020 - Current
  • Enhanced claim processing efficiency by streamlining workflows and implementing best practices.
  • Expedited claim settlements to policyholders by effectively negotiating with legal representatives and third-party administrators.
  • Ensured compliance with industry regulations, conducting regular audits of claim files and documentation.
  • Collaborated with medical professionals for accurate assessment of disability claims, resulting in proper benefits distribution.
  • Managed high-volume caseloads, prioritizing cases based on urgency and complexity to achieve optimal results.
  • Reduced claim resolution time with thorough investigation and prompt communication with involved parties.

Customer Service Representative

Sagility health
02.2014 - 02 2020
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Sales Associate

AT&T
08.2009 - 02.2014
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.

Education

Bachelor of Arts - Business Administration

Newberry College
Newberry, SC
05.2014

High School Diploma -

Lauren’s Dist 55 High School
Laurens, SC
05.2007

Skills

  • Understanding of medical terms
  • Excellent administrative abilities
  • Great mathematical skills
  • Documentation abilities
  • Data entry proficiency
  • Benefits administration
  • Claims processing
  • Teamwork
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking

Timeline

Customer Service Representative

Sagility health
02.2014 - 02 2020

Sales Associate

AT&T
08.2009 - 02.2014

Claim Benefit Specialist

Apria Healthcare
02 2020 - Current

Bachelor of Arts - Business Administration

Newberry College

High School Diploma -

Lauren’s Dist 55 High School

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Brittny Terry