Britton Ellisor
Irmo
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Human Resources Coordinator
BlueCross BlueShield Of South Carolina
Columbia, SC
05.2023 - Current
- Scheduled and coordinated interviews between hiring managers and potential candidates.
- Organized new employee orientation schedules for new hires.
- Held the point-of-contact role for the Columbia, South Carolina location in the government clearance process for candidates entering a position that requires access to Defense Health Agency records.
- Demonstrated excellent customer service skills by providing potential candidates with thorough knowledge of job requisitions.
- Collaborated with management to improve processes.
- Assisted recruiting staff in finalizing new employee requisition closeouts.
Investigative Specialist
HireRight
Chapin, SC
05.2021 - 04.2023
- Searched computer databases, credit reports, public records or other resources to locate persons or to compile information for investigations.
- Reviewed and analyzed detailed records.
- Obtained background check data on characters, financial statuses, and personal histories.
- Self-motivated, with a strong sense of personal responsibility.
- Recipient of several Researcher of the Month recognitions.
Quality Assurance Analyst
HireRight
Chapin, SC
07.2018 - 05.2021
- Addressed non-conformance issues, pausing production to correct errors.
- Analyzed quality and performance data to support operational decision-making.
- Defined and implemented quality initiatives to reduce risk.
- Edited, proofed, and critiqued internal documents to improve clarity.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Adhered to standardized software quality assurance best practices, policies, and processes.
- Repeatedly exceeded minimum production quota.
- Responsible for high-priority clients and their requests.
Admissions Representative
Riverbanks Zoo And Garden
Columbia, SC
09.2017 - 08.2018
- Used computerized ticketing systems to process ticket orders accurately and securely.
- Processed cash and credit card transactions securely and promptly for customer payments.
- Utilized customer service skills to resolve customer complaints and provide timely and accurate information.
- Sold, printed, and issued tickets to guests.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Answered customer inquiries regarding ticket availability, pricing, and event information.
Air Ramp Agent
Southwest Airlines
Baltimore, MD
06.2017 - 09.2017
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Operated equipment while observing standard safety procedures.
- Transferred luggage from aircraft to collection areas.
- Maintained clean, orderly work environment free of hazards.
- Positioned and towed aircraft from remote locations of airport to designated areas for operation.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Checked cargo and baggage for security to meet TSA regulations.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Guided aircraft into and out of parking positions using hand signals.
Admissions Representative
Riverbanks Zoo And Garden
Columbia, SC
02.2016 - 05.2017
- Used computerized ticketing systems to process ticket orders accurately and securely.
- Processed cash and credit card transactions securely and promptly for customer payments.
- Utilized customer service skills to resolve customer complaints and provide timely and accurate information.
- Sold, printed, and issued tickets to guests.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Answered customer inquiries regarding ticket availability, pricing, and event information.
Loader and Unloader
UPS Airlines
Columbia, SC
09.2015 - 12.2015
- Safely operated various types of equipment such as conveyor belts, push-back tractors, and tugs.
- Loaded and unloaded materials onto and off of planes for fast shipment.
- Successfully navigated large shipments of materials through tight spaces.
Attractions Attendant
Riverbanks Zoo And Garden
Columbia, SC
02.2015 - 12.2015
- Built and established positive relationships with patrons, team members and supervisors.
- Operated variety of amusement park rides and monitored passenger safety and comfort.
- Demonstrated proper use of safety harnesses and other safety equipment.
- Operated rides and attractions according to written guidelines to reduce injuries.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Assisted guests with transactions for rides and attractions to facilitate fun and exciting experiences.
- Oversaw maintenance and operation of equipment, maintaining safety, cleanliness and operational efficiency.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Conducted daily inspections of amusement park rides to verify functionality and safety.
- Trained new recreation attendants on safety procedures and customer service tactics.
- Assisted customers in entering and exiting rides, providing balance support and general directions.
- Engaged safety devices and monitored attraction during operation to reduce safety risks.
- Delivered information and details of interest about facility to visitors.
- Latched safety gate after guests entered and exited to avoid unauthorized access to attraction area.
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
- Trained new ride operators on safety procedures and ride operations.
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
Sales Associate
Musician Supply
Irmo, SC
05.2014 - 11.2014
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about accessories and merchandise care.
- Managed returns, exchanges and refunds in accordance with store policy.
- Built relationships with customers and community to promote long term business growth.
- Solved customer challenges by offering relevant products and services.
- Quoted prices and credit terms.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Maintained rental instruments by assessing any damages and/or replacing facets such as strings.
- Administered rental contracts and expressed terms and conditions associated with them.
Education
High School Diploma -
Dutch Fork High School
Irmo, SC08.2013
History
University of South Carolina - Columbia
Columbia, SCPhysical Anthropology
Oregon State University
Corvallis, ORAssociate of Arts - Interdisciplinary Studies
Midlands Technical College
West Columbia, SC08.2024
Skills
- Superb interpersonal skills
- Customer Relations
- Exceptional communicator
- Onboarding Coordination
- HR Policies Compliance
- Reliability
- Adaptability and Flexibility
- Problem-solving abilities
- Analytical Skills
- Written Communication
Timeline
Human Resources Coordinator
BlueCross BlueShield Of South Carolina
05.2023 - Current
Investigative Specialist
HireRight
05.2021 - 04.2023
Quality Assurance Analyst
HireRight
07.2018 - 05.2021
Admissions Representative
Riverbanks Zoo And Garden
09.2017 - 08.2018
Air Ramp Agent
Southwest Airlines
06.2017 - 09.2017
Admissions Representative
Riverbanks Zoo And Garden
02.2016 - 05.2017
Loader and Unloader
UPS Airlines
09.2015 - 12.2015
Attractions Attendant
Riverbanks Zoo And Garden
02.2015 - 12.2015
Sales Associate
Musician Supply
05.2014 - 11.2014
High School Diploma -
Dutch Fork High School
History
University of South Carolina - Columbia
Physical Anthropology
Oregon State University
Associate of Arts - Interdisciplinary Studies
Midlands Technical College