Britton Ellisor
Irmo
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Human Resources Coordinator
BlueCross BlueShield Of South Carolina
05.2023 - Current
- Scheduled and coordinated interviews between hiring managers and potential candidates.
- Organized new employee orientation schedules for new hires.
- Held the point-of-contact role for the Columbia, South Carolina location in the government clearance process for candidates entering a position that requires access to Defense Health Agency records.
- Demonstrated excellent customer service skills by providing potential candidates with thorough knowledge of job requisitions.
- Collaborated with management to improve processes.
- Assisted recruiting staff in finalizing new employee requisition closeouts.
Investigative Specialist
HireRight
05.2021 - 04.2023
- Searched computer databases, credit reports, public records or other resources to locate persons or to compile information for investigations.
- Reviewed and analyzed detailed records.
- Obtained background check data on characters, financial statuses, and personal histories.
- Self-motivated, with a strong sense of personal responsibility.
- Recipient of several Researcher of the Month recognitions.
Quality Assurance Analyst
HireRight
07.2018 - 05.2021
- Addressed non-conformance issues, pausing production to correct errors.
- Analyzed quality and performance data to support operational decision-making.
- Defined and implemented quality initiatives to reduce risk.
- Edited, proofed, and critiqued internal documents to improve clarity.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Adhered to standardized software quality assurance best practices, policies, and processes.
- Repeatedly exceeded minimum production quota.
- Responsible for high-priority clients and their requests.
Admissions Representative
Riverbanks Zoo And Garden
09.2017 - 08.2018
- Used computerized ticketing systems to process ticket orders accurately and securely.
- Processed cash and credit card transactions securely and promptly for customer payments.
- Utilized customer service skills to resolve customer complaints and provide timely and accurate information.
- Sold, printed, and issued tickets to guests.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Answered customer inquiries regarding ticket availability, pricing, and event information.
Air Ramp Agent
Southwest Airlines
06.2017 - 09.2017
- Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
- Operated equipment while observing standard safety procedures.
- Transferred luggage from aircraft to collection areas.
- Maintained clean, orderly work environment free of hazards.
- Positioned and towed aircraft from remote locations of airport to designated areas for operation.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Checked cargo and baggage for security to meet TSA regulations.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
- Guided aircraft into and out of parking positions using hand signals.
Admissions Representative
Riverbanks Zoo And Garden
02.2016 - 05.2017
- Used computerized ticketing systems to process ticket orders accurately and securely.
- Processed cash and credit card transactions securely and promptly for customer payments.
- Utilized customer service skills to resolve customer complaints and provide timely and accurate information.
- Sold, printed, and issued tickets to guests.
- Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
- Answered customer inquiries regarding ticket availability, pricing, and event information.
Loader and Unloader
UPS Airlines
09.2015 - 12.2015
- Safely operated various types of equipment such as conveyor belts, push-back tractors, and tugs.
- Loaded and unloaded materials onto and off of planes for fast shipment.
- Successfully navigated large shipments of materials through tight spaces.
Attractions Attendant
Riverbanks Zoo And Garden
02.2015 - 12.2015
- Built and established positive relationships with patrons, team members and supervisors.
- Operated variety of amusement park rides and monitored passenger safety and comfort.
- Demonstrated proper use of safety harnesses and other safety equipment.
- Operated rides and attractions according to written guidelines to reduce injuries.
- Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
- Assisted guests with transactions for rides and attractions to facilitate fun and exciting experiences.
- Oversaw maintenance and operation of equipment, maintaining safety, cleanliness and operational efficiency.
- Monitored guests and enforced rules, maintaining safety for visitors and staff.
- Conducted daily inspections of amusement park rides to verify functionality and safety.
- Trained new recreation attendants on safety procedures and customer service tactics.
- Assisted customers in entering and exiting rides, providing balance support and general directions.
- Engaged safety devices and monitored attraction during operation to reduce safety risks.
- Delivered information and details of interest about facility to visitors.
- Latched safety gate after guests entered and exited to avoid unauthorized access to attraction area.
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
- Trained new ride operators on safety procedures and ride operations.
- Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
Sales Associate
Musician Supply
05.2014 - 11.2014
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about accessories and merchandise care.
- Managed returns, exchanges and refunds in accordance with store policy.
- Built relationships with customers and community to promote long term business growth.
- Solved customer challenges by offering relevant products and services.
- Quoted prices and credit terms.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Maintained rental instruments by assessing any damages and/or replacing facets such as strings.
- Administered rental contracts and expressed terms and conditions associated with them.
Education
High School Diploma -
Dutch Fork High School
Irmo, SC08.2013
History
University of South Carolina - Columbia
Columbia, SCPhysical Anthropology
Oregon State University
Corvallis, ORAssociate of Arts - Interdisciplinary Studies
Midlands Technical College
West Columbia, SC08.2024
Skills
- Superb interpersonal skills
- Customer Relations
- Exceptional communicator
- Onboarding Coordination
- HR Policies Compliance
- Reliability
- Adaptability and Flexibility
- Problem-solving abilities
- Analytical Skills
- Written Communication
Timeline
Human Resources Coordinator
BlueCross BlueShield Of South Carolina
05.2023 - Current
Investigative Specialist
HireRight
05.2021 - 04.2023
Quality Assurance Analyst
HireRight
07.2018 - 05.2021
Admissions Representative
Riverbanks Zoo And Garden
09.2017 - 08.2018
Air Ramp Agent
Southwest Airlines
06.2017 - 09.2017
Admissions Representative
Riverbanks Zoo And Garden
02.2016 - 05.2017
Loader and Unloader
UPS Airlines
09.2015 - 12.2015
Attractions Attendant
Riverbanks Zoo And Garden
02.2015 - 12.2015
Sales Associate
Musician Supply
05.2014 - 11.2014
High School Diploma -
Dutch Fork High School
History
University of South Carolina - Columbia
Physical Anthropology
Oregon State University
Associate of Arts - Interdisciplinary Studies
Midlands Technical College
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