Briyanna HUNTER
Easley
Summary
Results-driven professional with a proven track record of delivering high-quality work and exceptional service. Recognized for strong communication and collaboration skills that drive team success and achieve organizational objectives. Committed to continuous learning and professional development to enhance expertise in the field.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Branch Supervisor
Greenville Federal Credit Union
08.2021 - Current
- Assisted Human Resources with onboarding, recruiting, coaching, benefits, FMLA, and training & development of employees.
- Conducted exit interviews and completed employment termination paperwork.
- Managed staff work schedules and approved timecards for all branch employees, ensuring efficient operations and accurate payroll.
- Collaborated with auditors on compliance and policy matters, supporting surprise monthly audits to ensure regulatory adherence.
- Reviewed and approved legal documents presented to the branch, including POAs, subpoenas, death certificates, and trust documentation, ensuring accuracy and legal compliance.
- Managed the booking of various loan types, including the evaluation of required documents for approval, ensuring thoroughness, and compliance.
Escalation Specialist
Verizon
05.2018 - 08.2021
- Handled escalated team calls, addressing customer concerns and complaints.
- Supported training initiatives to prepare new hires for role-specific success.
- Utilized web-based and proprietary knowledge bases to efficiently locate account and transaction information for both customers and colleagues.
- Coordinated activities for onboarding new hires such as orientation sessions and tours of the facility.
Account Manager
Family Auto
06.2016 - 05.2018
- Entered sensitive information, including bankruptcy, and repossession, while adhering to strict confidentiality protocols
- Followed (Fair Debt Collection Practices Act) guidelines to ensure compliance and ethical handling of accounts
- Managed loan underwriting, sales, and inventory, ensuring accuracy and efficiency throughout the process
- Interviewed, trained, and mentored new hires, contributing to team development and productivity
- Cultivated and maintained strong business relationships with both new and existing accounts, driving customer satisfaction and long-term partnerships
Education
Bachelor of Business Administration - Human Resource Management
Strayer University
Skills
- Training and leadership
- Employee training
- Regulatory compliance
- Loan processing
- Conflict resolution
- Staff supervision
- Performance coaching
- Onboarding coordination
- Budget management
- Schedule management
Certification
- Human resource management
Timeline
Branch Supervisor
Greenville Federal Credit Union
08.2021 - Current
Escalation Specialist
Verizon
05.2018 - 08.2021
Account Manager
Family Auto
06.2016 - 05.2018
Bachelor of Business Administration - Human Resource Management
Strayer University
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