Brooke Carlton
Myrtle Beach
Summary
Knowledgeable management professional with proven track record in managing branch operations and driving team performance. Successfully implemented process improvements that enhanced customer satisfaction and operational efficiency. Demonstrated leadership and problem-solving skills, consistently fostering collaborative work environment.
Overview
8
8
years of professional experience
Work History
Assistant Branch Manager
Enterprise Rent-A-Car
Myrtle Beach, SC
10.2024 - 05.2026
- Supervised daily branch operations, ensuring compliance with company policies and procedures.
- Resolved customer complaints effectively, maintaining high standards of service quality.
- Trained and mentored new employees, fostering a positive work environment that led to higher retention rates.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Management Trainee Intern
Enterprise Rent-A-Car
Myrtle Beach, SC
08.2023 - 05.2024
- Managed fleet inventory to ensure optimal vehicle availability and maintenance scheduling.
- Improved management skills by participating in rigorous training programs and workshops.
- Built lasting relationships with clients through exceptional service delivery, fostering loyalty and repeat business opportunities.
- Boosted sales performance by designing and implementing rigorous training program for sales team.
Management Intern
Rawlings Sporting Goods
Myrtle Beach, SC
08.2022 - 05.2023
- Managed multiple projects concurrently while maintaining strict deadlines and quality standards.
- Observed and supported team with sales negotiations and operations management.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Assistant Manager
Big Air Trampoline Park
Greenville, SC
03.2018 - 08.2020
- Developed training programs for staff to enhance customer service and operational efficiency.
- Coordinated scheduling of staff to maintain adequate coverage during peak hours.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Facilitated budget preparation processes to ensure alignment with financial objectives.
Education
Bachelor of Science - Business Management
Coastal Carolina University
Conway, SC05-2024
Skills
- Operations management
- Professionalism
- Team development
- Staff management
- Sales expertise
- Strong leadership
- Excellent work ethic
- Strong team-builder
- Interviewing and hiring
- Staff training
- Decision-making
Timeline
Assistant Branch Manager
Enterprise Rent-A-Car
10.2024 - 05.2026
Management Trainee Intern
Enterprise Rent-A-Car
08.2023 - 05.2024
Management Intern
Rawlings Sporting Goods
08.2022 - 05.2023
Assistant Manager
Big Air Trampoline Park
03.2018 - 08.2020
Bachelor of Science - Business Management
Coastal Carolina University