Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Brooke Fox

Adams Run

Summary

Dynamic professional with a proven track record at Dorchester School District Two, excelling in safe vehicle operation and exceptional customer service. Adept at conflict resolution and team collaboration, ensuring seamless operations and enhanced client satisfaction. Recognized for adaptability and attention to detail, consistently achieving high safety compliance and operational efficiency.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Special Needs Bus Driver

Dorchester School District Two
Summerville
08.2017 - Current
  • Safely operate large school buses for daily routes, transporting students with special needs.
  • Perform thorough pre-trip and post-trip inspections to ensure vehicle safety and compliance.
  • Accurately record student attendance and incident reports; maintain clean driving logs.
  • Navigate routes efficiently and adapt to detours or time-sensitive changes.
  • Communicate with dispatch and school staff using two-way radio to report delays or issues.
  • Maintain professionalism and passenger safety in all conditions, including adverse weather.

Customer Service Representative

Alorica
North Charleston
03.2017 - 07.2017
  • Assisted customers with inquiries and resolved issues efficiently.
  • Managed customer accounts and updated information accurately.
  • Provided product information and guided customers in purchases.
  • Documented customer interactions in the CRM system promptly.
  • Trained new representatives on customer service protocols.
  • Collaborated with team members to enhance service quality.
  • Handled escalated complaints with professionalism and care.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Developed positive relationships with customers through friendly interactions.

Jewelry Sales Coordinator

Walmart
07.2008 - 03.2011
  • Coordinated sales activities and ensured alignment with company objectives.
  • Managed inventory levels and facilitated timely order fulfillment processes.
  • Assisted in training new team members on operational procedures and systems.
  • Collaborated with cross-functional teams to streamline communication and workflows.
  • Monitored sales data and generated reports for management review and strategy planning.
  • Implemented best practices for maintaining accurate records in sales databases.
  • Processed orders received from customers within specified timelines.
  • Provided assistance throughout the entire sales process from initial contact through post-sale follow-up activities.
  • Provided administrative support to the sales team including scheduling meetings, preparing presentations and managing email correspondence.

Studio Manager / Photographer

Olan Mills Portrait Studio
01.2008 - 06.2008
  • Managed daily operations of portrait studio to ensure smooth workflow.
  • Supervised photography sessions to maintain quality and customer satisfaction.
  • Trained new staff on studio processes and customer service techniques.
  • Coordinated scheduling for photographers and studio resources efficiently.
  • Assisted in the onboarding process of new employees by providing training materials.
  • Managed inventory of consumable supplies such as tapes, storage drives.
  • Organized production schedules, managed budgets and tracked expenses.
  • Provided guidance on creative direction for projects as needed.
  • Welcomed customers and asked open-ended questions to understand individual needs.
  • Coordinated with clients on technical requirements for projects.

Customer Service Representative

Alpine Access
07.2007 - 01.2008
  • Assisted customers with inquiries and resolved issues efficiently.
  • Managed customer accounts and updated information accurately.
  • Provided product information and guided customers in purchases.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Identified areas of improvement in customer service processes and suggested changes accordingly.

Window Treatment Specialist / Phone Sales

The Home Depot
03.2005 - 03.2007
  • Consulted with customers to determine window treatment needs and preferences.
  • Assisted in measuring windows for accurate product specifications and installations.
  • Recommended suitable products based on customer style and functionality requirements.
  • Organized installation schedules for multiple projects at once.
  • Resolved customer complaints in a timely fashion.
  • Ensured cleanliness of work area before leaving the site by vacuuming carpets or dusting surfaces.
  • Maintained inventory of all window treatment supplies, such as fabrics, rods, hardware and tools.
  • Displayed samples of various fabric swatches in showroom so customers could view them easily.
  • Assisted customers in selecting the right type of window treatments for their homes.
  • Trained new employees on proper techniques for measuring, cutting and installing window treatments.

Education

High School Diploma or Equivalent -

South Carolina

Skills

  • Record keeping
  • Conflict resolution
  • Emergency procedures
  • Vehicle operation
  • Safety compliance
  • Route navigation
  • Student transportation
  • Incident reporting
  • Communication skills
  • Customer service
  • Team collaboration
  • Problem solving
  • Time management
  • Attention to detail
  • Stress management
  • Traffic regulation compliance
  • Safe driving techniques
  • Multi-passenger vehicle operations
  • Route planning
  • Delay reporting
  • Confidentiality assurance
  • Teamwork
  • Verbal and written communication
  • Organizational skills
  • Incident report writing
  • Adaptability and flexibility
  • Interpersonal relationships
  • Weather Condition Adaptability

Certification

  • Class B Commercial Driver’s License (CDL) – South Carolina
  • Endorsements: S (School Bus), P (Passenger Vehicles)
  • CPR Certification – Current
  • Valid South Carolina Driver’s License

Timeline

Special Needs Bus Driver

Dorchester School District Two
08.2017 - Current

Customer Service Representative

Alorica
03.2017 - 07.2017

Jewelry Sales Coordinator

Walmart
07.2008 - 03.2011

Studio Manager / Photographer

Olan Mills Portrait Studio
01.2008 - 06.2008

Customer Service Representative

Alpine Access
07.2007 - 01.2008

Window Treatment Specialist / Phone Sales

The Home Depot
03.2005 - 03.2007

High School Diploma or Equivalent -

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Brooke Fox