Summary
Overview
Work History
Skills
Timeline
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Brooke Williams

Cross

Summary

Dynamic professional with a proven track record in customer service and teamwork, demonstrated at Liquor For Less and beyond. Excelled in enhancing customer experiences, reducing financial discrepancies by overhauling cash handling processes, and fostering team collaboration. Skilled in time management and problem-solving, adept at driving performance and service quality.

Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.

Overview

8
8
years of professional experience

Work History

Sales Associate

Liquor For Less
01.2025 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.

Assistant Manager

Dollar General
11.2023 - 11.2025
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.

Preschool Teacher

R.C. Durr YMCA
05.2018 - 10.2023
  • Developed weekly lesson plans and activities to engage children and promote learning.
  • Maintained organized, fun and interactive classroom to help children feel safe.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
  • Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
  • Established positive communication with parents in daily conversation and formal conferences.
  • Applied play-based strategies to provide diverse approaches to learning.
  • Gave one-on-one attention to children while maintaining overall focus on entire group.
  • Boosted children''s social development by promoting positive interactions among peers through group activities and collaborative projects.
  • Strengthened communication skills among preschoolers through daily dialogue practice during circle time sessions.
  • Monitored students' academic, social, and emotional progress and recorded in individual files.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Maintained accurate records of each child''s progress throughout the year using various documentation methods such as portfolios or tracking sheets.

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Excellent people skills

Timeline

Sales Associate

Liquor For Less
01.2025 - Current

Assistant Manager

Dollar General
11.2023 - 11.2025

Preschool Teacher

R.C. Durr YMCA
05.2018 - 10.2023

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Brooke Williams