Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

BROOKELYNN JONES

Columbia

Summary

Diligent CNA with strong foundation in providing compassionate and personalized care to clients. Proven track record of supporting daily living activities, ensuring safety, and promoting well-being. Demonstrated ability to build rapport with patients and effectively manage varying care needs.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Home Health Aide

02.2025 - 03.2025
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Improved patient well-being by providing compassionate and attentive personal care.

Care Coordinator

TBD Communications
03.2024 - 08.2024
  • Utilizes clinical and analytical skills to identify care coordination needs and facilitate care during any type of transition of care.
  • Communicates with community providers, TRICARE beneficiaries, Military Treatment Facilities (MTF), Veterans, VAMCs and facilities to coordinate care.
  • Ensures authorizations are in place to meet clinical care needs.
  • Accurately and completely document coordination activities in the Medical Management System (MMS).
  • Refer cases to other TRICARE programs, as indicated.
  • Participates in Quality Improvement Projects, as indicated in project documents.
  • Identifies and reports potential quality or fraudulent cases to Clinical Quality and/or Program Integrity.
  • Performs other duties as assigned.

Grocery clerk

Target
03.2023 - 04.2024
  • Greet customers with a friendly smile and voice
  • Get the customer through my line as quickly as possible
  • Make my customers feel welcomed
  • Working efficiently to get task done.

Retention Specialist

Teleperformance
03.2020 - 07.2021
  • Achieved high customer satisfaction scores by de-escalating complaints quickly
  • Handled large volume of incoming calls and utilized sales strategies to converse with customers and upsell
  • Monitored multiple databases to effectively assist with existing customer concerns while educating them regarding products and services
  • Worked to find resolutions for customers desiring to deactivate or downgrade services
  • Followed-up with customers by making outbound calls and submitted trouble tickets to further assist.

Education

High school or equivalent -

Richland Northeast High /school
Columbia, SC
07.2021

Associate in Patient Care - Health And Wellness

Midlands Technical College
West Columbia, SC
01-2026

Skills

  • Case management
  • Documentation
  • Patient education
  • Organizational skills
  • Patient care
  • Personal hygiene assistance
  • Feeding assistance
  • Vital signs monitoring

Certification

  • First Aid/CPR Certified

Timeline

Home Health Aide

02.2025 - 03.2025

Care Coordinator

TBD Communications
03.2024 - 08.2024

Grocery clerk

Target
03.2023 - 04.2024

Retention Specialist

Teleperformance
03.2020 - 07.2021

High school or equivalent -

Richland Northeast High /school

Associate in Patient Care - Health And Wellness

Midlands Technical College

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BROOKELYNN JONES