Bryan Gaither
Heath Springs,WI
Summary
Dedicated System Engineer with experience providing comprehensive technology support in a school district environment. Skilled in troubleshooting, maintaining, and optimizing hardware and software systems for teachers, principals, and students. Adept at ensuring smooth classroom technology operations, improving system performance, and delivering timely solutions to enhance the learning experience. Strong communicator with the ability to explain technical concepts to non-technical users.
Overview
29
29
years of professional experience
Work History
System Engineer
Union County School District
08.2019 - Current
- Provide technical support for teachers, principals, and students, ensuring minimal disruption to learning environments.
- Troubleshoot and resolve hardware, software, and network issues across multiple school sites.
- Troubleshoot the school’s LAN.
- Install, configure, and maintain classroom technology, including projectors, smartboards, printers, and student devices.
- Collaborate with administrators to identify technology needs and implement effective solutions.
- Manage $1.2 Million worth of Inventory
- Document technical procedures and provide training to staff for better technology adoption.
- Classroom Technology Support (Smartboards, Projectors, Laptops, Tablets)
- Ticketing Systems & Helpdesk Support
- Device Imaging & Deployment
- Support Such as Power school, 1to1, Canva, Infinite Campus, School Dude, Jamf, Office 365. I have wide range of software Experience
- Hardware experience include Windows 10, 11, iMac, Ipads
- Ensure compliance with district IT policies and safeguard student/teacher data security.
IT Support Specialist
Sunbelt Rentals
05.2019 - 08.2019
- Use Active Directory to Reset user’s password
- Provide Support to Sunbelt’s retail store
- Setup email in Outlook client remotely
- Grant end users access to drive and print sharing
Desktop Support
Kershaw County Schools
08.2012 - 08.2019
- Replace Damage laptop screen, system board, hinge, computer part etc.
- Troubleshoot software and hardware problems
- Distribute technology devices to students
- Install AP (Access Points)
- Setup Network Printers
Computer Technician
Windstream
01.2011 - 01.2012
- Use Active Directory to reset passwords.
- Grant user access to share folders and files
- Support Email clients
- Remote install software for employees
- Answer General technical Support questions
NOC Engineer
Time Warner Cable
08.2008 - 07.2010
- Proactively monitor and manage field network equipment.
- Analyze network data
- Establish Conference Bridge with Management, Network Engineer and other fix agents.
- Responsible for user Remedy to track Network event such as outages, fiber cut and Maintenance.
- Work with Netops, Network Engineers, Field Technician to resolve Telecommunication related issues.
Product Specialist
Time Warner Cable
08.2006 - 08.2008
- Identify and troubleshoot computer and network communication problem.
- Provide Technical Support for High Speed Data Broadband services.
- Dispatch Technician to the customer's Home or Office.
Technical Support Representative
AT&T
01.2006 - 08.2006
- Setup and troubleshoot home and office networks
- Manage and assist Tier 1 agents
- Trouble shoot email problems
- Trouble shoot broadband connectivity issue.
Technical Support Representative
InfoAvenue
05.1999 - 08.2006
- TROUBLE SHOOT INTERNET DIAL UP
- ANSWER INBOUND TECHNICAL CALLS
- TROUBLESHOOT EMAIL ISSUE
- TROUBLESHOOT DSL & CABLE CONNECTION
US Army
08.1996 - 08.2005
- Train on urban warfare
- Squad Leader
- Repair military Vehicles
- Serve and protect the constitution of the United States
Education
Google Cyber Security Certification -
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University of South Carolina at Lancaster
08.1995
High School - undefined
Andrew Jackson High
06.1993
Skills
- Hardware & Software Troubleshooting
- Classroom Technology Support (Smartboard, Projectors, Laptops, Tablets)
- Network & Connectivity Support
- Device Imaging & Deployment
- User Training & Technical Documentation
- Microsoft Office365
- Jamf
- Active Directory
Timeline
System Engineer
Union County School District
08.2019 - Current
IT Support Specialist
Sunbelt Rentals
05.2019 - 08.2019
Desktop Support
Kershaw County Schools
08.2012 - 08.2019
Computer Technician
Windstream
01.2011 - 01.2012
NOC Engineer
Time Warner Cable
08.2008 - 07.2010
Product Specialist
Time Warner Cable
08.2006 - 08.2008
Technical Support Representative
AT&T
01.2006 - 08.2006
Technical Support Representative
InfoAvenue
05.1999 - 08.2006
US Army
08.1996 - 08.2005
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University of South Carolina at Lancaster
High School - undefined
Andrew Jackson High
Google Cyber Security Certification -
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