Bryant Haygood
Lexington
Summary
Customer-oriented technician with over 9 years of experience in providing technical support for various computer operating systems, hardware, and applications. Proven expertise in troubleshooting and resolving customer issues while delivering exceptional service.
Overview
12
12
years of professional experience
Work History
Remote Customer Service
SupportNinja.com
07.2023 - 06.2024
- Handled customer inquiries via phone, email, and chat
- Resolved customer issues promptly, maintaining high satisfaction
- Collaborated with cross-functional teams to address concerns
- Enhanced product knowledge through training
- Maintained a positive and empathetic attitude
- Adhered to company policies and procedures.
Remote Support Technician
Support.com
07.2016 - 07.2023
- Addressed inbound calls professionally and provided resolutions
- Documented customer interactions adhering to quality standards
- Focused on first-call resolution and efficient issue handling
- Represented the company professionally
- Developed solutions and recommended products/services.
Depot Technician
Office Depot
02.2012 - 07.2016
- Provided technical support for network infrastructure and desktop systems
- Installed, repaired, and maintained personal computers and systems
- Resolved internet connectivity issues and performed hard drive maintenance
- Demonstrated timely execution of duties.
Education
Bowie State University
01.1989
High School Graduate -
Brookland-Cayce High School
01.1988
Skills
- Operating Systems: Windows XP, Vista, 7, 8, 10 & 11
- Software Proficiency: Microsoft Office 2021, 2023 & 365
- Networking: Basics of TCP/IP networking
References
Available upon request.
Timeline
Remote Customer Service
SupportNinja.com
07.2023 - 06.2024
Remote Support Technician
Support.com
07.2016 - 07.2023
Depot Technician
Office Depot
02.2012 - 07.2016
Bowie State University
High School Graduate -
Brookland-Cayce High School
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