Bryson Hicks
Easley
Summary
Qualified Service Manager with solid background in managing service operations and enhancing customer satisfaction. Successfully led teams to streamline workflows and improve service delivery. Demonstrated leadership and problem-solving skills in high-pressure environments. Also has strong capabilities in Fabrication, Development, Troubleshooting and Emergency Problem Solving.
Overview
6
6
years of professional experience
Work History
Electrical Apprentice
Stanley Electric
06.2025 - 04.2026
- While working towards my electrical license I used my previous knowledge to specialize in troubleshooting and service-related calls. I also learned new construction and installation of new equipment.
Field Technician Manager
Superior Poultry Equipment
09.2024 - 05.2025
- While at Superior I built a service department from scratch. I had a team of four service technicians and provided them training (field and office), tools, and truck setups. I communicated with and managed a long list of customer contacts that I had previously built a reputation with - from my own company. I managed service tickets in a priority/deadline system and assigned the appropriate technicians. I followed up with customers to ensure a high satisfaction rate. These strategies allowed us to grow quickly into the first truly profitable service department in the region.
Owner/Operator
Outlaw Poultry Service
06.2022 - 09.2024
- I started outlaw poultry with a handful of customers who liked the quality of my work and wanted to work with me directly. I also began sub-contracting back to Batesville poultry and maintained an excellent relationship. I handled 5-6 service calls per day - mostly electrical and mechanical. I also did a large amount of emergency calls such as lightning strikes and other specialty tasks. I was available 24/7 365 days a year.
Lead Service Technician
Batesville Poultry Equipment
09.2020 - 05.2022
- I started in the service department and learned quickly. After a year of field learning and training, I became lead service technician. I then trained and help manage new technicians.
Education
High School Diploma -
Daybreak Christian Academy
01.2019
Skills
- PROBLEM SOLVING
- FABRICATION
- EXPERIENCE IN TRAINING
- LEADERSHIP ROLES
- CUSTOMER COMMUNICATION AND MANAGEMENT
- EMERGENCY SITUATIONS
- ON-CALL EXPERIENCE
- CLASS A CDL LICENSED
- 7-YEARS SERVICE TECHNICIAN EXPERIENCE
- 8-YEARS ELECTRICAL TROUBLESHOOTING AND INSTALLATION
- CONTROL SYSTEMS
- AUTOMATED EQUIPMENT
- MECHANICAL REPAIR
- AUTOMOTIVE REPAIR
- GENERAL CARPENTRY
- SAFETY AWARENESS
- DEPENDABLE AND RESPONSIBLE
- TROUBLESHOOTING SKILLS
- LOW VOLTAGE SYSTEM
Timeline
Electrical Apprentice
Stanley Electric
06.2025 - 04.2026
Field Technician Manager
Superior Poultry Equipment
09.2024 - 05.2025
Owner/Operator
Outlaw Poultry Service
06.2022 - 09.2024
Lead Service Technician
Batesville Poultry Equipment
09.2020 - 05.2022
High School Diploma -
Daybreak Christian Academy