Lori Butch
Rock Hill
Summary
Organized and efficient front office secretary seeking an Attendance position within the school district. Create a welcoming environment for each visitor/student. Proficient at administrative tasks, including maintaining the reception area and answering multi-line phone systems. Dedicated secretary/receptionist with experience in fast-paced environments while interacting tactfully and effectively with visitors, students, and colleagues. Communication skills include interaction with visitors to understand their needs. Administrative skills consist of using basic computer programs including Microsoft and Powerschool. Flexibility to be able to move between duties quickly as priorities change.
Overview
28
28
years of professional experience
Work History
Secretary/Receptionist
Northwestern High School
04.2023 - Current
- Greeting all visitors/students to the school and answer any questions they may have. Answer the phone and redirect the calls if needed. Provide information about the school and students as calls are received. Check visitors in and out and direct them to their destination. Provide support for colleagues as needed. Assists with attendance using the Raptor system to check students in and out of school for the day. Maintains lobby/receptionist area in a neat and organized fashion.
Assignment Facilities Coordinator
Comporium
05.2022 - 04.2023
- Work closely with our plant planners and engineers on new projects/subdivisions for our service area. Once the project is completed, I load the address of each home in our system. Along with assigning facilities to those homes and existing homes. Work with our customer service reps when they need to submit a request for a new home to be serviced. Serve as a backup when someone is out of the office. Help the new employees in the department with any question they may have.
Assignment Specialist
Comporium
07.2018 - 05.2022
- Work up orders and add facilities to orders to ensure the technician will know how to install the service properly. Make facility changes to accounts that are experiencing problems. Serve as backup when someone must leave unexpectedly or is out of the office. Sort worked up orders and deliver to the correct department; residential, business, and/or security. Verify orders are in Service Edge to be installed on the next business day. Close orders in the system once completed.
Customer Service Representative
Comporium
10.2007 - 07.2018
- Providing customer service for an average of 60-80 calls per day, answering customer calls, solving service, and billing issues, supporting online chat, and helping customers set up new service.
Bank Teller
Bank of America
08.2005 - 10.2007
- Processed payments, deposits, and helped customers start new accounts. Accurately balanced cash drawer after every shift. Created money orders and cashier checks for customers.
Receiving/Scanning Coordinator
Harris Teeter
07.2001 - 03.2005
- Processed daily invoices. Scheduled weekly pickups and deliveries with vendors. Communicated with vendors regarding back-order availability, future inventory, and special orders. Made signs as needed for the store and displayed the weekly sales tags. Made the schedule for the department to ensure proper coverage.
Store Accountant/ Office Assistant
Harris Teeter
04.1999 - 07.2001
- Balanced registers daily, ordered money weekly. Maintained the best over/short percentage in the district. Aided customer service staff when they were busy or short staffed. Processed the return check book weekly. Entered payments and documented accounts or accuracy and transparency. Handled daily deposits, managed statements, and located missing receipts. Maintained office supplies inventory by checking stock and ordering as needed for multiple departments.
Customer Service
Harris Teeter
08.1998 - 04.1999
- Responsible for ringing up customers quickly and efficiently while guaranteeing a high level of customer service. Ensured cashiers and baggers were given breaks and lunches in a timely manner.
Education
High School Diploma -
Northside Christian Academy
Charlotte, NC06-1996
Skills
- Strong Organizational Skills
- Stellar Telephone Skills
- Works Well Under Pressure
- Exceptional Listener
- Proficiency in Microsoft Word and Outlook
- Customer Service Oriented
- Excellent 10 Key Skills
- Good Problem Solver
- Strong Work ethic
- Reliable
Timeline
Secretary/Receptionist
Northwestern High School
04.2023 - Current
Assignment Facilities Coordinator
Comporium
05.2022 - 04.2023
Assignment Specialist
Comporium
07.2018 - 05.2022
Customer Service Representative
Comporium
10.2007 - 07.2018
Bank Teller
Bank of America
08.2005 - 10.2007
Receiving/Scanning Coordinator
Harris Teeter
07.2001 - 03.2005
Store Accountant/ Office Assistant
Harris Teeter
04.1999 - 07.2001
Customer Service
Harris Teeter
08.1998 - 04.1999
High School Diploma -
Northside Christian Academy