Byron D Walters III
Ladson
Summary
Results-oriented Operations Manager with a successful history at Acme Lowcountry Kitchen, specializing in regulatory compliance and vendor management. Proven expertise in workforce scheduling and customer service enhancement has led to substantial operational efficiency improvements. Demonstrates strong leadership and organizational capabilities, creating high-performing teams committed to meeting sales objectives and delivering superior service.
Overview
19
19
years of professional experience
Work History
Manager
Acme Lowcountry Kitchen
Isle Of Palms
07.2013 - 11.2024
- Directed operations in a bustling environment with extensive reservation and walk-in traffic.
- Optimized workforce schedules to meet expected volume requirements each week.
- Ensured compliance with regulatory requirements and industry standards.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Organized and managed inventory for seamless staff access and proper rotation.
- Researched and identified new products aligning with menu themes.
- Coordinated special event requirements for large party events.
- Directed recruitment, hiring, and training of new staff members.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Monitored staff performance and addressed issues.
Assistant Manager
Starbucks
Charleston
09.2005 - 06.2013
- Streamlined administrative tasks while ensuring compliance with safety regulations.
- Implemented new company policies, including procedural and administrative changes.
- Launched new product and updated storefront to enhance sales focus.
- Oversee staff management by allocating duties and organizing shifts.
- Conducted comprehensive training for new hires and retained staff, focusing on company protocols and career growth.
Education
Associates Degree - Liberal Arts
New River Community College
Dublin, VA05.2002
Skills
- Operational management
- Regulatory compliance
- Vendor management
- Customer relationship management (CRM)
- Strategic Leadership
- Staff Management
- Effective Delegation
- Independent Project Execution
- Cross-Functional Teamwork
- Contextual Analysis
- Sales Target Attainment
- Effective Communication
- Goal-Oriented Professionalism
- Strong Organizational Skills
- Meticulous Quality Assurance
- Skilled in Microsoft Office Applications
Accomplishments
- Sergeant, Reserves VA Army National Guard, October 1999 - November 2006
- Corporal, Reserves United States Marine Corp, June 1992 - April 1999
Timeline
Manager
Acme Lowcountry Kitchen
07.2013 - 11.2024
Assistant Manager
Starbucks
09.2005 - 06.2013
Associates Degree - Liberal Arts
New River Community College
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