Caitlin Hoey
North Augusta
Summary
Dynamic, results-driven professional with a proven track record of exceeding targets and driving success in fast-paced environments. Expertise in combining strategic thinking with hands-on experience to deliver impactful solutions that enhance organizational performance. Committed to fostering collaboration and innovation while effectively navigating challenges to achieve business objectives. Proven ability to leverage analytical skills and industry knowledge to create value and propel growth.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Health and Well-being
North Augusta, SC
09.2023 - Current
- Hodgkin's Lymphoma relapse
- Went through multiple rounds of high-dose chemotherapy
- Received an autologous stem-cell transplant
- Receiving all childhood vaccinations over the course of several years
Floor Associate
Walmart
Columbia, SC
08.2023 - 09.2023
- Provided exceptional customer service, resolving inquiries and complaints promptly to ensure customer satisfaction
- Contributed to the achievement of store goals by actively upselling products and suggesting complementary items
- Maintained a clean and organized work environment to enhance the shopping experience for customers
- Effectively communicated promotions, discounts, and special offers to customers at the point of sale
Front Desk Clerk
Sleep Inn
North Augusta, SC
03.2023 - 08.2023
- Greeted and welcomed guests with a warm and friendly demeanor
- Maintained an organized front desk area, ensuring cleanliness and professionalism at all times
- Scheduled appointments for guests, coordinating with staff members for smooth operations
- Managed guest check-in/check-out process, accurately recording information and verifying identification as needed
- Assisted in resolving billing discrepancies or payment issues to ensure guest satisfaction
- Effectively communicated hotel amenities, services, and promotions to guests upon arrival
- Collaborated with housekeeping department to prioritize room cleaning based on guest preferences and requests
- Handled cash transactions including payments for reservations, room charges, and incidentals with accuracy and attention to detail
Health and Well-being
North Augusta, SC
02.2022 - 03.2023
- Diagnosed with Stage 4 Hodgkin's Lymphoma
- Received chemotherapy over the course of several months
- Quarantined due to severally weak immune system
Overnight Associate
Walmart
Chattanooga, TN
03.2021 - 02.2022
- Efficiently restocked shelves and organized inventory during overnight shifts, ensuring products were readily available for customers
- Collaborated with team members to unload delivery trucks and sort merchandise according to department specifications
- Followed established safety protocols while handling hazardous materials or operating equipment
- Contributed to maintaining a clean and organized sales floor by promptly returning misplaced items back to their designated areas
- Demonstrated strong attention to detail when verifying pricing accuracy and removing expired products from shelves
Housekeeper
Beluga Lake Lodge
Homer, AK
08.2019 - 02.2020
- Performed thorough cleaning tasks such as dusting, vacuuming, mopping floors, and changing linens to meet high standards of cleanliness
- Implemented efficient cleaning techniques to complete tasks in a timely manner while maintaining quality results
- Stocked and replenished room supplies including toiletries, towels, and linens to ensure guest satisfaction
- Collaborated with the front desk team to prioritize room assignments based on guest preferences and special requests
- Responded promptly to guest inquiries or concerns regarding housekeeping services, resolving issues effectively
- Followed established safety procedures when handling cleaning chemicals and equipment to maintain a safe working environment
- Inspected rooms after cleaning to ensure all areas were properly sanitized and maintained according to hotel standards
- Coordinated with maintenance department for repairs or replacements of damaged furniture or fixtures in guest rooms
Dog Bather
PetSmart
North Augusta, SC
04.2019 - 07.2019
- Bathed and groomed dogs of various breeds and sizes
- Maintained a clean and organized work area, including cleaning grooming tools after each use to prevent cross-contamination
- Communicated effectively with pet owners to understand their specific requests for grooming styles or special instructions for their pets' care
- Managed appointment scheduling system efficiently, keeping timely services for all clients' pets without overlapping appointments
- Maintained accurate records of each dog's grooming history, including any allergies or sensitivities they may have had
- Suggested additional services such as flea treatments or de-shedding treatments based on individual dog needs
Team Member
Your Pie
North Augusta, SC
08.2018 - 07.2019
- Ensured the quality and consistency of pizza dough, toppings, and sauces
- Collaborated with team members to ensure timely delivery of pizzas to customers
- Followed all health and safety regulations in food handling, storage, and preparation processes
- Assisted in training new pizza makers on proper techniques for dough stretching, topping placement, etc
- Handled cash transactions accurately when taking orders or processing payments from customers
- Provided excellent customer service by addressing inquiries or concerns regarding menu items or dietary restrictions
Crew Member/Cashier
Taco Bell
North Augusta, SC
08.2018 - 08.2018
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Implemented effective upselling techniques to increase sales of promotional items or add-ons
- Ensured cleanliness and organization of the checkout area, including bagging items properly and restocking supplies as needed
- Resolved customer complaints regarding pricing errors or product availability with professionalism
Education
High School Diploma - High school
North Augusta High School
North Augusta, SC06-2018
Skills
- Computer skills
- English
- Cash Handling
- Food Service
- Merchandising
- Attention to detail
- Front Desk
- Teamwork and collaboration
- Friendly, positive attitude
- Computer literacy
- Host/Hostess
- Hospitality
- Hotel experience
- Customer service
- Organizational skills
- Communication skills
- Phone etiquette
- Problem-solving
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Designed a more efficient Excel template to track and manage large bookings for the hotel.
- Documented and resolved communication issues which led to better organization and team collaboration.
Certification
Driver's License
Languages
English
Native or Bilingual
Timeline
Health and Well-being
09.2023 - Current
Floor Associate
Walmart
08.2023 - 09.2023
Front Desk Clerk
Sleep Inn
03.2023 - 08.2023
Health and Well-being
02.2022 - 03.2023
Overnight Associate
Walmart
03.2021 - 02.2022
Housekeeper
Beluga Lake Lodge
08.2019 - 02.2020
Dog Bather
PetSmart
04.2019 - 07.2019
Team Member
Your Pie
08.2018 - 07.2019
Crew Member/Cashier
Taco Bell
08.2018 - 08.2018
High School Diploma - High school
North Augusta High School