Caitlin McMann
Mount Pleasant,SC
Summary
Proactive and goal-oriented luxury hospitality and psychology professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
3
3
years of professional experience
Work History
Server
Sorelle, Beemok Hospitality
11.2024 - Current
- Ensured customer satisfaction, serving 3-5 course meals at a MINA Group restaurant
- Maintained extensive knowledge of 25+ menu items, ranging from the origin of ingredients to cooking methodology, to educate diners and answer all questions
- Orchestrated a full-service fine dining experience for up to 40 guests per night, enhancing customer experience and repeat patronage
Therapeutic Assistant II
MUSC Institute of Psychiatry
09.2024 - 01.2025
- Provided patient care and facilitated group and individual therapy for patients with various psychiatric diagnoses while promoting a safe therapeutic environment
- Worked with a range of psychiatric populations, including children and adolescents, general adults, geriatric, addictions, and acute care
- Responsibilities included maintaining an organized and tranquil milieu of 15 to 30 patients, assisting with patient admission and discharge, obtaining and recording vital signs, documenting sleep periods, meal percentages, group and individual programming, and applicable patient care in EPIC
Lead Server/Bartender
Coral Casino Beach & Cabana Club
12.2023 - 08.2024
- Cultivated Coral Casino's exclusive and high-standard reputation as one of the top private clubs in America through outstanding service as a part of the re-opening team
- Demonstrated strong interpersonal skills, fostering positive relationships with club members and colleagues
- Established a leadership position at the front of house, mentoring a team of 10 servers, helping design onboarding for new hires, and facilitating continuous training on food, wine, and liquor knowledge amongst staff
Server/Bartender
Rosewood Miramar Beach Hotel
01.2022 - 12.2023
- Provided exceptional, personalized service to high-profile guests at a Forbes 5-star resort, providing a memorable dining experience
- Efficiently managed service operations, maintaining a professional demeanor and attention to detail, including busy services of up to 400 patrons
- Collaborated closely with management, kitchen, and other service staff to ensure coordination of orders and timely delivery of food and beverages
Education
B.S. - Psychological & Brain Sciences
University of California, Santa Barbara
Santa Barbara, CA08.2022
Skills
- Exceptional customer service
- Multitasking and organization
- Strong work ethic
- Hospitality service expertise
- Performance improvement
- Upscale dining expertise
- Server training and development
- Time management
- Data entry & analysis
- Google Suite
- Microsoft Suite
Timeline
Server
Sorelle, Beemok Hospitality
11.2024 - Current
Therapeutic Assistant II
MUSC Institute of Psychiatry
09.2024 - 01.2025
Lead Server/Bartender
Coral Casino Beach & Cabana Club
12.2023 - 08.2024
Server/Bartender
Rosewood Miramar Beach Hotel
01.2022 - 12.2023
B.S. - Psychological & Brain Sciences
University of California, Santa Barbara
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