Caitlin Rowell
Florence
Summary
Dynamic manager with a proven track record at New Game Plus+, excelling in team leadership and conflict resolution. Enhanced customer satisfaction through effective communication and innovative marketing strategies, resulting in increased patronage. Skilled in inventory management and employee onboarding, fostering a productive and engaging work environment.
Overview
3
3
years of professional experience
Work History
Manager
New Game Plus+
06.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Improved marketing to attract new customers and promote business.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Server
Texas Roadhouse
06.2023 - 03.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Education
No Degree - English
Francis Marion University
Florence, SCSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Shift scheduling
- Conflict resolution
- Marketing
- Financial management
- Employee onboarding
- Partnership development
- Vendor management
Timeline
Server
Texas Roadhouse
06.2023 - 03.2024
Manager
New Game Plus+
06.2022 - Current
No Degree - English
Francis Marion University
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