Caitlyn Castro
Easley
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. To bring a positive attitude and commitment to continuous learning and growth.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service / Office Coordinator
Allstate
05.2023 - Current
- Greeted customers as they entered the office and identified their needs, provided support, made payments, and answered questions
- Answer inbound calls from customers and quickly assess customer’s needs and proactively provide solutions
- Maintained exemplary customer service by listening, being empathetic to customer problems and being an exceptional problem solver
- Documented details of customer interactions into the system while on the phone
- Implemented customer retention strategies to increase loyalty and retain business
- Collaborate with underwriting and claims teams to streamline customer service processes
- Adapt to new insurance regulations and ensure compliance in all customer interactions
- Stay updated on industry trends to provide informed advice to customers
- Provided administrative support to the agency owner, driving company success by maintaining organized operations
- I organized and maintained office inventory and managed monthly bills
Assistant Manager
Rue21
08.2021 - 04.2023
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Defined clear targets and objectives and communicated to other team members.
- Ordering supplies and making sure the store is stocked and well prepared
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Increased sales through effective merchandising strategies and targeted promotions.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Worked with the Store Manager to schedule staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained a clean, organized inventory and curated displays of rotating seasonal clothing and accessories
Assistant Manager
New York & Company
10.2019 - 09.2020
- Maintained a clean, organized inventory and curated displays of rotating seasonal clothing and accessories
- Anticipated customer needs and provided them with high quality service while upholding brand standards and values to ensure customer satisfaction
- Happily guided customers through the process of successfully finding their ideal styles
- Meticulously handled POS system transactions - credit, cash, exchanges, returns, and refunds - to ensure seamless and accurate cash flow
- Actively stay informed about latest sales offerings and loyalty programs
Leading Style Advisor
Justice
02.2016 - 07.2019
- Key Holder
- Maintained a clean, organized inventory and curated displays of rotating seasonal clothing and accessories
- Anticipated customer needs and provided them with high quality service while upholding brand standards and values to ensure customer satisfaction
- Happily guided customers through the process of successfully finding their ideal styles
- Meticulously handled POS system transactions - credit, cash, exchanges, returns, and refunds - to ensure seamless and accurate cash flow
- Actively stay informed about latest sales offerings and loyalty programs
Supervisor
Carter’s Babies and Kids
09.2013 - 09.2015
- Started out as a sales associate and then promoted to supervisor
- Maintained a clean, organized, inventory and curated displays of rotating seasonal clothing and accessories
- Key Holder
- Anticipated customer needs and provided them with high quality service while upholding brand standards and values to ensure customer satisfaction
- Happily guided customers through the process of successfully finding their ideal styles
- Meticulously handled POS system transactions - credit, cash, exchanges, returns, and refunds - to ensure seamless and accurate cash flow
- Actively stay informed about latest sales offerings and loyalty programs
Education
Diploma -
Jackson Memorial High School
Jackson, NJ06.2015
Skills
- Exceptional Customer Service
- Phone Etiquette
- Communication
- Microsoft Office
- Internet Research
- Adaptability
- Team Leadership
- Collaboration
- Office Administration
- Customer relations
- Decision-making
- Recordkeeping organization
Certification
Personal Lines License, South Carolina, North Carolina, Georgia, 05/01/23, Present
Timeline
Customer Service / Office Coordinator
Allstate
05.2023 - Current
Assistant Manager
Rue21
08.2021 - 04.2023
Assistant Manager
New York & Company
10.2019 - 09.2020
Leading Style Advisor
Justice
02.2016 - 07.2019
Supervisor
Carter’s Babies and Kids
09.2013 - 09.2015
Diploma -
Jackson Memorial High School
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