Caleb Hemmers
Charleston
Summary
Knowledgeable Salesforce Professional with over 4 years experience in Salesforce. Successfully managed and streamlined CRM systems, enhancing user adoption and system efficiency. Demonstrated ability in automating complex processes and providing valuable training and insight to Salesforce users.
Overview
6
6
years of professional experience
Work History
Salesforce Administrator
PartsTech
11.2022 - Current
- Resolved technical issues promptly and effectively, providing exceptional support to Salesforce users across the organization.
- Enhanced Salesforce system efficiency by optimizing workflows, automating processes, and streamlining data management.
- Collaborated with cross-functional teams to gather requirements, design solutions, and deploy custom Salesforce features tailored to business objectives.
- Reduced manual work for Support by designing automation that saved reps over 60+ hours per month.
- Created and maintained 7 Sales pipelines tailored towards hitting sales goals in efficient ways.
- Integrated numerous 3rd party applications including Hubspot, Datagroomr, Launch Darkly, Gong.io, and more.
- Saved over 17k in contract costs by working with Salesforce Dev teams to eliminate unneeded storage.
- Enhanced security and role hierarchy's within the system.
- Maintained basic sales operations with pipeline clean up, lead distribution, and round robin structures.
- Developed over 100 flows to assist with business processes across the organization.
- Developed relationships with the Data & Analytics team to provide sales with key analytics to help hit goals.
- Reduced training time for new users by creating comprehensive Salesforce training materials and conducting hands-on training sessions.
- Collaborated with department and company leadership to create a user friendly experience within Salesforce.
- Empowered sales teams with advanced reporting tools by creating custom Salesforce report types and dashboard components.
- Customized user interfaces according to specific departmental needs while maintaining a consistent overall experience across the platform.
- Achieved key company goals by building Salesforce around these metrics.
- Developed custom objects pertaining to certain data needs, including an Project Management object to track Administrator work and allow ticket creation all in the Salesforce System.
- Curated Analytic dashboards in Sigma Computing to provide sales insights for users across the organization.
Account Executive
PartsTech
01.2021 - 11.2022
- Assisted in creating the Business Development department through cadence creation, lead clean up, and training documents
- Cleaned up over 800 accounts through review of sales notes and data
- Assisted in creating 5+ cadences through High Velocity Sales in Salesforce
- Attained deep and thorough knowledge of company's products and solutions to help customers onboard and use the platform
- Successfully onboarded over 2k users
- Supported customers onboarded as their rep while using proper knowledge to upsell on certain features
- Contributed long-term sales strategy ideas to team to promote continuing business success including opportunities and data analysis
- Coordinated with others to identify and support business process requirements and development needs
- Created forecasting models for the Account Executive team
- Developed training resources for onboarding Account Executives
Business Intelligence Intern
Charlotte Hornets
05.2019 - 08.2019
- Assisted in maintaining the companies CRM, Microsoft Dynamics, through importing leads and assigning them to the appropriate sales team to better analyze data
- Helped transition opportunities between the sales and services teams
- Merged duplicate leads and data to better organize the system
- Provided analytic department with key research for the 2019-2020 schedule release
- Gathered knowledge on Tableau, Marketo, and EmailMeForm
- Gained insight on how company models work to increase revenue and new business opportunity
- Assisted email marketing with unsubscribes and bounced emails
- Won the 2019 summer intern project due to research and presentations on a mental health awareness night, later to be used in season
Education
Bachelor of Science - Recreation and Sport Management
CoastalCarolina University
Conway, SC08.2019
Skills
- Self-motivation
- Creativity
- Communication
- Teamwork
- Project Management
- Leadership
- Sales
- Salesforce Flow
- Sigma
- Data Analytics
Timeline
Salesforce Administrator
PartsTech
11.2022 - Current
Account Executive
PartsTech
01.2021 - 11.2022
Business Intelligence Intern
Charlotte Hornets
05.2019 - 08.2019
Bachelor of Science - Recreation and Sport Management
CoastalCarolina University
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