Summary
Overview
Work History
Education
Skills
Timeline
Generic

Caleb Lang

Lexington,SC

Summary

Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering a collaborative environment to meet organizational goals. Reliable team player with a focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.

Overview

12
12
years of professional experience

Work History

Operations Manager / Coach

Confidential Employer
04.2021 - Current
  • Managed day-to-day operations for a fast-paced, membership-based training facility, ensuring a clean, safe, and professional environment.
  • Coordinated facility upkeep, vendor needs, and cleanliness standards to maintain a high-quality customer experience.
  • Managed inventory for apparel, equipment, and supplies to support uninterrupted daily operations.
  • Improved retention by proactively managing member accounts, follow-ups, and service recovery efforts.
  • Handled cancellations, delinquent accounts, and member concerns with a customer-first approach.
  • Managed lead pipeline using a CRM system, tracking KPIs (sets, show rate, enrollments) and follow-up activity to drive conversions.
  • Conducted onboarding outreach, follow-ups, and courtesy call initiatives to increase enrollments and reduce churn.
  • Supported monthly revenue goals through lead conversion, upselling, and promotional initiatives.
  • Supervised and developed front-line staff through coaching, accountability, and performance management.
  • Managed scheduling, time-off approvals, and payroll/time slip verification.
  • Oversaw social media content, scheduling, and community engagement to support brand growth and member acquisition.
  • Provided occasional instruction in martial arts classes to support overall facility operations.
  • Maintained an inclusive, respectful, and goal-driven environment for athletes of all levels.

Personal Trainer

HiTone Fitness
04.2021 - 04.2022
  • Created individualized fitness programs tailored to client goals and health conditions.
  • Led both personal and group sessions, ensuring proper exercise form and safety.
  • Tracked client progress and provided ongoing motivation and support.
  • Developed personalized fitness plans tailored to client goals and abilities.

Administrative Support Specialist

Unity Medical
03.2021 - 06.2021
  • Managed front desk operations including greeting patients, check-ins/outs, and appointment scheduling.
  • Delivered high-quality customer service and supported office efficiency.
  • Coordinated scheduling for medical staff, optimizing daily operations and patient flow.
  • Managed electronic health records system, ensuring accuracy and compliance with regulations.
  • Position ended due to facility closure.

Tire Verification Technician

Michelin Tires
06.2016 - 08.2018
  • Operated robotic tire-stacking machinery and conducted mechanical troubleshooting.
  • Managed a small crew and coordinated with unit leadership to meet shipping quotas.
  • Maintained accurate inventory and upheld safety standards.

Press Operator Assistant

Professional Printers
03.2014 - 06.2016
  • Operated back-end of press machines; handled ink, plates, and paper alignment.
  • Certified to operate electric stand-up forklift.
  • Maintained production schedules and ensured print quality.
  • Handled hazardous materials safely to support continuous operation.

Education

Radiologic Technology Program -

Orangeburg-Calhoun Technical College
Orangeburg SC
01.2022

General Studies -

Midlands Technical College
West Columbia, SC
01.2021

General Studies -

University of South Carolina – Aiken
West Columbia, SC
01.2012

Diploma -

Pelion High School
Pelion, SC
01.2011

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Operations Management
  • Sales & Lead Conversion
  • CRM & Pipeline Management
  • Team Leadership & Staff Development
  • Customer Retention & Conflict Resolution
  • Process Improvement / KPI Tracking
  • Assignment delegation

Timeline

Operations Manager / Coach

Confidential Employer
04.2021 - Current

Personal Trainer

HiTone Fitness
04.2021 - 04.2022

Administrative Support Specialist

Unity Medical
03.2021 - 06.2021

Tire Verification Technician

Michelin Tires
06.2016 - 08.2018

Press Operator Assistant

Professional Printers
03.2014 - 06.2016

Radiologic Technology Program -

Orangeburg-Calhoun Technical College

General Studies -

Midlands Technical College

General Studies -

University of South Carolina – Aiken

Diploma -

Pelion High School
Caleb Lang