Caleb McGee
Duncan
Summary
Dedicated professional with experience at Prisma Health System, skilled in effective note-taking and empathetic patient observation. Proven ability to enhance customer satisfaction through problem-solving and strong communication. Recognized for maintaining high-quality standards and ensuring compliance with care protocols, contributing to a safe and supportive environment. Effectiveness at working in an efficient or high speed without negatively effecting quality of task or product.
Overview
6
6
years of professional experience
Work History
Patient Observer
Prisma Health System
04.2024 - Current
- Observed and reported patient behavior to ensure safety and compliance with care protocols.
- Assisted nursing staff by documenting patient interactions and maintaining accurate records.
- Monitored patients for changes in condition, escalating concerns to healthcare professionals promptly.
- Maintained a clean and organized environment to support patient comfort and safety.
Customer Service Representative
Palmetto State Armory
09.2022 - 04.2024
- Resolved customer inquiries efficiently via phone, email, and chat channels.
- Documented customer interactions accurately in CRM system to ensure follow-up actions.
- Assisted customers with product selection and troubleshooting, enhancing satisfaction levels.
- Collaborated with team members to streamline service processes and improve response times.
- Working in the back warehouse organizing and cleaning.
Customer Service Representative
Pizza Hut
10.2019 - 05.2022
- Adapted quickly to changing policies and procedures while maintaining service quality standards.
- Utilized problem-solving skills to address escalated issues and deliver effective resolutions.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
High School Diploma -
James F. Byrnes High School
150 E Main St, Duncan, SC 29334Skills
- Effective Note-taking
- Active learning
- Clinical education
- Empathy display
- Procedure monitoring
- Observational skills
- Problem-solving
- Work quality evaluation
Timeline
Patient Observer
Prisma Health System
04.2024 - Current
Customer Service Representative
Palmetto State Armory
09.2022 - 04.2024
Customer Service Representative
Pizza Hut
10.2019 - 05.2022
High School Diploma -
James F. Byrnes High School