Summary
Overview
Work History
Education
Skills
Timeline
Generic

Caleb McGee

Duncan

Summary

Dedicated professional with experience at Prisma Health System, skilled in effective note-taking and empathetic patient observation. Proven ability to enhance customer satisfaction through problem-solving and strong communication. Recognized for maintaining high-quality standards and ensuring compliance with care protocols, contributing to a safe and supportive environment. Effectiveness at working in an efficient or high speed without negatively effecting quality of task or product.

Overview

6
6
years of professional experience

Work History

Patient Observer

Prisma Health System
04.2024 - Current
  • Observed and reported patient behavior to ensure safety and compliance with care protocols.
  • Assisted nursing staff by documenting patient interactions and maintaining accurate records.
  • Monitored patients for changes in condition, escalating concerns to healthcare professionals promptly.
  • Maintained a clean and organized environment to support patient comfort and safety.

Customer Service Representative

Palmetto State Armory
09.2022 - 04.2024
  • Resolved customer inquiries efficiently via phone, email, and chat channels.
  • Documented customer interactions accurately in CRM system to ensure follow-up actions.
  • Assisted customers with product selection and troubleshooting, enhancing satisfaction levels.
  • Collaborated with team members to streamline service processes and improve response times.
  • Working in the back warehouse organizing and cleaning.

Customer Service Representative

Pizza Hut
10.2019 - 05.2022
  • Adapted quickly to changing policies and procedures while maintaining service quality standards.
  • Utilized problem-solving skills to address escalated issues and deliver effective resolutions.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Education

High School Diploma -

James F. Byrnes High School
150 E Main St, Duncan, SC 29334

Skills

  • Effective Note-taking
  • Active learning
  • Clinical education
  • Empathy display
  • Procedure monitoring
  • Observational skills
  • Problem-solving
  • Work quality evaluation

Timeline

Patient Observer

Prisma Health System
04.2024 - Current

Customer Service Representative

Palmetto State Armory
09.2022 - 04.2024

Customer Service Representative

Pizza Hut
10.2019 - 05.2022

High School Diploma -

James F. Byrnes High School
Caleb McGee