Caleb Oltmanns
York
Summary
Seasoned culinary and customer service professional with extensive experience in staff training, food service, and client communication. Takes pride in ability to resolve customer complaints and maintain high standards in both cleanliness and professionalism. Skilled in multitasking and organization, ensuring efficient kitchen and service desk operations while delivering exceptional service. Strong attention to detail and commitment to following proper procedure and customer satisfaction.
Overview
8
8
years of professional experience
Work History
Line Cook
Stars And Strikes Family Entertainment Center
08.2024 - Current
- Created identical dishes many times daily, while consistently adhering to food safety guidelines and proper procedure
- Trained new staff on cleaning and maintaining kitchen equipment, food safety guidelines, and interacting with guests
- Prepared ingredients as well as ensuring they were fresh, usable, and safe to serve
- Assisted with ingredient and equipment ordering, ensuring there was a suitable supply
- Took inventory of all supplies, ingredients, tools, etc.
- Repaired drains, doors, and other equipment that required maintenence
- Pressure washed kitchen vents and scoured/ polished stainless steel walls and equipment
Deli Associate
Publix
01.2024 - 06.2024
- Prepared cold items for stocking grocery shelves and hot items for the bar
- Unloaded truck orders into grocery shelves and deli cold storage
- Merchandised all items for sale in the deli
- Took inventory of all items for sale, ensuring all out-of-date or low quality items were properly disposed of
- Carefully sliced, weighed, and packaged cold cuts and cheeses for immediate sale and the display shelf
- Interacted with customers and sold items at the deli counter
- Pressure washed and cleaned kitchen equipment and deli sales floor overnight
- Took calls and large catering orders, as well as preparing them
Customer Service Lead
Food Lion Delhaize Group
08.2022 - 08.2023
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Facilitated lottery sales, money orders, and bulk ordering at the customer service counter
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Greeted customers and listened closely to problems described to determine solutions.
- Was trained on taking count of funds in each register and the safe at the end of each night
- Cleaned and closed the store's front end every shift
- Merchandised seasonal and register shelves
- Found solutions to customer complaints and incidents like theft in a professional manager, taking over responsibility from subordinate employees
Line Cook
Zaxby's Chicken Fingers & Buffalo Wings
01.2022 - 05.2022
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Received and put away truck orders
- Cleaned kitchen and storefront every shift
Line Cook
Hwy 55 Burgers Shakes & Fries
04.2017 - 08.2021
- Changed and sanitized cutting boards, benches, and surfaces between tasks and at closing
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared dishes to customer specifications
- Answered calls, took orders from customers, and managed sales counter
- Serviced dine-in customers and ensured the dining area was sanitary
- Cleaned and scoured floors, fridges, bathrooms, dumpster area, and prep kitchen numerous time
Education
No Degree - Medicine
Clemson University
Clemson, SCNo Degree - English And EMT Program
York Technical College
Rock Hill, SCHigh School Diploma -
York Comprehensive High School
York05-2019
Skills
- Strong reading comprehension and writing skills
- Fast and communicative learner
- Complaint resolution and customer service
- Scheduling
- Refunds and paperwork processing
- Creative problem solving
- Multitasking and organization
- Tactful verbal and written communication
- Staff training
- Strong math skills
- Some Spanish, particularly in writing
- Food preparation, presentation, and portioning
Timeline
Line Cook
Stars And Strikes Family Entertainment Center
08.2024 - Current
Deli Associate
Publix
01.2024 - 06.2024
Customer Service Lead
Food Lion Delhaize Group
08.2022 - 08.2023
Line Cook
Zaxby's Chicken Fingers & Buffalo Wings
01.2022 - 05.2022
Line Cook
Hwy 55 Burgers Shakes & Fries
04.2017 - 08.2021
No Degree - Medicine
Clemson University
No Degree - English And EMT Program
York Technical College
High School Diploma -
York Comprehensive High School
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