Caleb Walters
Columbia
Summary
Dynamic professional with extensive experience in guest relations and customer service at Walters Appliance Service. Proven ability to enhance operational efficiency through effective appointment scheduling and inventory management. Strong communicator and team collaborator, adept at resolving complaints and fostering positive customer experiences. Committed to delivering exceptional service and maintaining high standards.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Walters Appliance Service
12.2023 - Current
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Coordinated appointment scheduling for service technicians, optimizing daily workflow.
- Assisted customers with inquiries, providing accurate information about services and products.
- Maintained organized filing system for customer records and service documentation.
- Would go out on jobs with technician when needed
- monitored inventory of parts.
Shift Manager
Marcos's Pizza
11.2021 - 12.2023
- Supervised daily operations, ensuring efficient workflow and adherence to quality standards.
- Trained and mentored team members to enhance performance and customer service skills.
- Implemented inventory management practices to reduce waste and optimize stock levels.
- Monitored staff performance, providing feedback to improve service delivery and teamwork.
- Resolved customer complaints swiftly, enhancing satisfaction and loyalty through effective communication.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- In charge of driver nightly money and in charge of nightly store count
Golf Cart Attendant
Woodlands Golf and Country Club
09.2022 - 11.2022
- Operated and maintained golf carts, ensuring optimal performance and guest satisfaction.
- Assisted guests with loading and unloading equipment, enhancing overall customer experience.
- Provided timely transportation services to players and guests throughout the course.
- Managed cart inventory, conducting regular inspections for safety compliance and functionality.
- Would clean the range of any golf balls
- Implemented process improvements, reducing wait times for cart availability during peak hours.
- Ensured timely availability of carts for customers by promptly preparing and staging them prior to tee times.
- Prepared golf carts daily by stocking pencils, tees, scorecards, and towels.
- Shut down facility daily by turning off lights, storing equipment and locking doors.
Camp Counselor
Camp Barstow Scout Camp
05.2020 - 08.2020
- Facilitated daily activities and programs for campers, enhancing engagement and participation.
- Supervised camper safety during outdoor activities, ensuring adherence to safety protocols.
- Organized team-building exercises to promote cooperation and camaraderie among campers.
- Developed creative lesson plans that aligned with camp objectives and camper interests.
- Coordinated logistics for events, including scheduling, materials procurement, and setup arrangements.
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Developed strong relationships with co-counselors that resulted in seamless teamwork during challenging situations or emergencies.
- Assisted with maintenance and upkeep of campgrounds to promote clean environment.
- Assisted in the successful management of daily operations such as meal planning, activity scheduling, and site maintenance.
Education
High School Diploma -
Ridge View High School
Columbia, SC06-2023
Skills
- Guest relations
- Appointment scheduling
- Customer service
- Front desk operations
- Inventory management
- Equipment maintenance
- Cash handling
- Listening skills
- Team collaboration
- Communication skills
- Complaint resolution
Timeline
Front Desk Receptionist
Walters Appliance Service
12.2023 - Current
Golf Cart Attendant
Woodlands Golf and Country Club
09.2022 - 11.2022
Shift Manager
Marcos's Pizza
11.2021 - 12.2023
Camp Counselor
Camp Barstow Scout Camp
05.2020 - 08.2020
High School Diploma -
Ridge View High School