CamRuan Martin
Moncks Corner
Summary
Passionate & hardworking customer service professional with proven expertise at Publix, recognized for resolving conflicts and enhancing customer loyalty. Skilled in active listening and critical thinking, I consistently exceeded performance metrics, fostering strong client relationships and satisfaction. Adept at empowering teams and managing diverse environments, I thrive in high-pressure situations.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Publix
09.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Team Leader
Arby's Restaurant
06.2023 - 08.2024
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Education
High School Diploma -
Berkeley High School
406 W Main St, Moncks Corner, SC 2946105-2025
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Payment processing
- Client relations
- Customer satisfaction measurement
Timeline
Customer Service Representative
Publix
09.2023 - Current
Team Leader
Arby's Restaurant
06.2023 - 08.2024
High School Diploma -
Berkeley High School
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