CANDACE TURNER
Summerville
Summary
With a strong background in customer service, sales, collections, and hospitality, I excel in fast-paced environments where problem-solving and relationship-building are key. Experienced in handling high-volume interactions, I specialize in resolving billing issues, processing warranties, and managing financial accounts. My adaptability across industries-retail, hospitality, insurance, and finance-demonstrates my versatility. Currently pursuing a Bachelor's in Technical Management with a Healthcare Specialization, I am dedicated to continuous learning and am eager to contribute my skills to a Customer Service Support Specialist role.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cashier
Harris Teeter
04.2024 - Current
- Deliver exceptional customer service by efficiently handling transactions and resolving inquiries
- Assist customers with self-checkout and promote store rewards programs to enhance sales
- Maintain an organized and welcoming checkout area to ensure a positive shopping experience
Front desk agent
Clarion Pointe
10.2023 - 04.2024
- Managed guest check-ins, check-outs, and reservations with professionalism and accuracy
- Addressed guest concerns, ensuring high levels of customer satisfaction and loyalty
- Coordinated with housekeeping and maintenance teams to maintain high hotel standards
Warranty sales & support agent
IQor Holdings Inc for Front Door
10.2022 - 09.2023
- Assisted customers with warranty claims, service requests, and coverage inquiries
- Educated clients on protection plans and upsold additional services to meet their needs
- Processed payments and coordinated service appointments with technicians
Senior collections agent
IQor Holdings Inc
08.2019 - 01.2022
- Handled high-volume accounts, negotiating payment arrangements to reduce delinquency
- Utilized skip-tracing techniques and account analysis to locate and assist customers
- Trained and mentored junior agents, improving overall department performance
Education
Bachelor's Degree - Technical Management, Healthcare
DeVry University
Downers Grove05.2026
Skills
- CASHIER
- CRM
- Database Management
- Microsoft Office
- Microsoft Office Suite
- Adaptability and Continuous Learning
- Problem-Solving and Conflict Resolution
- Customer Interaction and Communication
- Technical Support and Troubleshooting
- Billing Inquiries and Data Entry
- Client Support and Vendor Management
- Licensed insurance agent
- Professionalism and ethics
- Customer service
- Quotes and sales
- Customer follow-up
- Client relations
- Client needs analysis
- Client retention
- Account management
- Negotiation
- CRM software
- Policy renewals
- Property insurance
- Regulatory compliance
- Industry regulations
- Claims reporting systems
- Asset protection expertise
- Legal codes
- Prospective client identification
- Insurance product promotion
- Referral pipeline maintenance
- Relationship building
- Client assessment
- Critical thinking
- Property and casualty insurance
- Client prospecting
- Customer billing
- Customer complaint resolution
- Customer engagement
- Insurance practices
- Customer account review
- Billing inquiries
- Administrative functions
- Call center customer service
- Claims information gathering
Certification
State of South Carolina Property and Casualty Insurance License
Fundamentals of Insurance Claims Handling
Timeline
Cashier
Harris Teeter
04.2024 - Current
Front desk agent
Clarion Pointe
10.2023 - 04.2024
Warranty sales & support agent
IQor Holdings Inc for Front Door
10.2022 - 09.2023
Senior collections agent
IQor Holdings Inc
08.2019 - 01.2022
Bachelor's Degree - Technical Management, Healthcare
DeVry University
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