Carl Gillespie

Residential Sales & Marketing | AT&T, T-Mobile, Vivint & DIRECTV

Generated 200+ individual customer sales through direct residential sales and face-to-face customer engagement.

Represented AT&T during the first month before transitioning to a dedicated T-Mobile sales role.

Conducted face-to-face consultations to understand customers’ individual needs, preferences, budgets, and service requirements.

Built strong customer relationships by listening carefully and recommending products and services aligned with each customer's needs.

Developed a consultative sales approach focused on putting customers in the best position for their individual circumstances rather than simply making a sale.

Explained product features, service options, pricing, and benefits in a clear and approachable manner.

Successfully guided customers through the sales process from initial conversation through product selection and completion.

Maintained a 95% customer satisfaction rate based on the customer's reported satisfaction and product cancellations with the products and services provided.

Consistently communicated with customers in a professional, personable, and confident manner Which allowed me to Strength my sales and customer retention through relationship building, following up and Word to Mouth recommendations. While working in a high-volume residential sales environment.

• Engaged customers to understand roofing needs and preferences.
• Demonstrated roofing products and services to potential clients.
• Assisted in preparing quotes and proposals for customers.
• Developed key customer relationships to increase sales.
• Collaborated with team members to improve sales strategies and processes.
• Generated new sales leads through cold calling and networking activities.
• Organized client visits, presentations, product demonstrations and trade shows.

• Cleaned and polished vehicles to enhance appearance and customer satisfaction.
• Cleaned and polished vehicles using wax, polishes, detergents, brushes, water hoses, vacuums and other specialized equipment.
• Applied wax and sealants to protect vehicle surfaces from harsh elements.
• Cleaned cars both externally and internally by hand or with use of automated equipment.
• Used power washers and steam cleaners for effective exterior cleaning.
• Inspected vehicles for damage and reported findings to management.
• Communicated with customers to understand their specific detailing needs.
• Managed cleaning supplies inventory to ensure availability of necessary products.